2 of 2 Problem Management Jobs in Gloucestershire

productivity applications. · Experience in Exchange Online and other M365 Collaborative tools/products like MS Teams, SharePoint, One Drive etc. · Knowledge about License Management · PowerShell scripting · Knowledge about JIRA and ServiceNow tool · Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness … Azure tenant-level configuration, including · Azure Active Directory administration · Single Sign-on (SSO) · Conditional Access Policy (CA) · Multi-Factor Authentication (MFA) · Identity and Access Management (IAM) · Managing/Administering Exchange Online and other M365 Collaborative tools/products like Teams, SharePoint, One Drive etc. · Configure and manage a Teams ...

licensing. Understanding of Active Directory and Active Directory Federation Services, AD Connect, etc. Good working knowledge of Active Directory, DNS, DHCP, VNET, etc. Server management using remote tools. Certification like AZ-400 would be an added advantage. Solid understanding of ITIL/ITSM best practices. Excellent problem-solving … decision-making skills. Ability to work independently and as part of a team. ITIL processes Change, Incident, and Problem Management. Experience in handling escalated issues, including coordination with multiple teams and vendors. Preparing incident reports and root cause analysis reports. Interpersonal sensitivity and customer responsiveness. Ability to communicate complex ...