3 of 3 Problem Management Jobs in Gloucestershire

About Comply365 Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with … the most comprehensive product portfolio to elevate operational excellence and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and … ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to Change Management, Problem Management policies and familiarity with ITIL or other formalised IT operations foundations. More ❯

to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain … with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service … requests ensure the highest quality standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering More ❯

responsibilities (we're scaling fast, so these may change as we grow): Delivery of IT Operations annual priorities aligned to the business strategy Line management of international team across multiple times zones Experience of mentoring team members, fostering enthusiasm and facilitating development opportunities Delivery of cloud based IT Operations … to a growing workforce Implementation and maintenance of IT Security standards to meet internal security standards and customer expectations Delivery of change, incident and problem management through the team aligning to the ITILv4 framework Management of IT related projects and initiatives Communicating with the business and relevant … Experience in managing a BYoD estate Experience in managing network protocols and performing diagnostic checks Knowledge and experience in Hardware and Software deployment and management Experience of coordinating the technical elements of large scale live and hybrid events An understanding of security frameworks and data governance Immersive's growth More ❯