10 of 10 Problem Management Jobs in the City of London

complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across applications … systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

Desirable: experience using M365 Security Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing ...

operational governance, AI tool administration, and compliance alignment. The role ensures that core platforms — including Google Workspace, Microsoft 365 (where applicable), GPT Enterprise, endpoint management, and wider SaaS systems — are secure, scalable, and audit-ready. A central focus of the position is driving team delivery and strengthening operational functions. … This includes improving service standards, reducing recurring issues, enforcing clear ownership across IT domains, and maturing core processes such as JML, patch management, access control, endpoint compliance, and documentation. The impact of this role is business-wide: · Reliable IT services that enable productivity · Controlled and compliant AI adoption · Reduced ...

service enhancements, small change requests, and ongoing improvementscoordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking … ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers and driving ...

service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always … looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers ...

platforms Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk) Troubleshoot and resolve complex, business-critical incidents Take ownership of major incidents and problem management Support releases and change management processes Build strong relationships with traders, dev teams, and infrastructure Identify and drive stability improvements … ETFs/Index products Excellent Communication Skills Clear, confident, and credible with senior stakeholders Need to have excellent written and verbal communication Strong Problem-Solving Ability Candidates will be assessed on this in interview Technical Experience Python (essential) KDB (essential) Additional/Preferred Skills Unix/Linux SQL Understanding ...

looking for a Senior Application & Data Engineer to join their internal technology team. You will be supporting the design, delivery, and ongoing management of business-critical applications and reporting solutions across Microsoft Azure and the Power Platform ecosystem. The role is Hybrid and you will be required onsite … suppliers, and senior stakeholders to ensure successful delivery Provide technical leadership across application, reporting, and data services Follow ITIL processes for incidents, changes, and problem management Required Experience Strong background within Financial Services, Investment Management, or similar regulated environments Proven experience delivering modern application and reporting solutions ...

Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis … production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable ...

Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis … production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable ...

line support for systems and services Respond to incidents and coordinate resolutions Support system changes, upgrades, and installations Assist with root cause analysis and problem management Contribute to system improvements, upgrades, and technology rollouts Work closely with internal teams, service owners, and external suppliers Participate … technology, or IT operational environments Strong technical understanding across systems and workflows Proven ability to make decisions in operational or high-pressure situations Strong problem-solving skills with a focus on minimising downtime Proactive mindset with a focus on continuous improvement This is a great opportunity to join ...