1 to 25 of 30 Problem Management Jobs in the City of London

SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems? You could be joining the Investment Management arm of a global bank. As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support … to Fixed Income Clients and applications across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root … production stability via metrics and reporting, partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility More ❯

on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company’s service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company’s processes … for Incident Management, Service Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS … Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment More ❯

looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid understanding of end to end SAP modules/taxonomy and how … and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance Management Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and … on system health, change volumes, incident tredns and release performance. Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals Apply problem solving and critical thinking to enable the identification of Technology and Risks associated. Work effectively in diverse team within an inclusive team culture where More ❯

Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor … with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure … while keeping stakeholders informed. Proactively identify opportunities for improvement of processes and Production stability in general. Structured, systematic and analytical in approach with a problem-solving mentality. Customer focused, and goal orientated with keen attention to detail. Adept at working with challenging users in a fast-paced trading floor More ❯

our partner Cloud Ownership Entities to improve their Azure Operations, and drive continuous improvement actions for Azure Operations. Operations Support: Design and support Incident management workflows across cloud boundaries without compromising security or efficiency. Escalate Incident/Problem management cases, complete post incident reviews and provide coordination … between Azure Public and Sovereign Service teams. Operations Enablement: Provide Knowledge Management, Operations training, and leadership. Develop solutions to provide clear and concise monitoring and system management. Seek and drive opportunities to demonstrate continuous service improvement. Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing … of accountability for end-to-end outcomes, with strong communication skills. - Large distributed IT environments in an operational role. Preferred Qualifications: - Expertise experience in problem solving and analysingdistributed systems and critical production service environments. - ITIL certification V3 or above. - Experience in DevOps lifecycle. - Experience in Kusto/data visualisation. More ❯

updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers … Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems … Jira Service Management or similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms More ❯

and enterprise platforms such as Microsoft 365, Entra ID, and Dynamics 365. The role is key to onboarding and offboarding processes, device and access management, and the administration of collaboration tools like Teams and SharePoint. The successful candidate will proactively manage service desk requests, identify recurring issues, and contribute … via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and troubleshooting. Deliver support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools, ensuring prompt resolution of access … Intune or similar MDM solutions. Facilitate onboarding and offboarding, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, ensuring maintenance and compliance with device policies and regulations. Promote best practices for device security, endpoint protection, data encryption, and policy adherence. Identify trends More ❯

but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring … via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution … and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management More ❯

also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into … via the service desk, phone, and in-person support. Support external users of RSSB's public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution … live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management More ❯

Your responsibilities will span across strategy, engineering, delivery, business-as-usual operations oversight. What you'll be doing Provide strategic leadership and hands-on management across the Infrastructure Platform estate ensuring the delivery of highly available, scalable, and secure services. Deliver both technical and managerial oversight for core infrastructure … in accordance with the IS&O operating handbook, ensuring seamless service delivery, operational excellence, and smooth service transitions. Contribute to the IS&O portfolio management function by offering deep technical insight and support for business-driven projects and infrastructure-related initiatives. Ensure the stability, efficiency, and security of IT … infrastructure operations across ICBCS offices, supported by strong governance and risk management practices. Implement global IT strategies and policies ICBCS, adapting them to meet local business and regulatory requirements. What you'll need to be successful Proven experience (10+ years) in IT infrastructure management, with at least More ❯

and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across … sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process More ❯

and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across … sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process More ❯

4. Tracking and analyzing performance and resource utilization of CICS systems 5. Recommend changes, upgrades, and enhancements based on the technical analysis. 6. Perform problem diagnostics and resolutions as well. 7. Participate in incident and problem management activities related to applications and CICS. 8. Encourage and ensure … sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process More ❯

team. Contribute towards the maintenance and upkeep of the ED&F Man knowledge base for documented process, routine tasks and incident resolutions. Support the problem management function in the root cause analysis of incidents and problems. Skills and Experience Experience working in an IT Service Desk or similar … we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how … we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration. Our Commitment We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and More ❯

COLO Data Centres, and Microsoft Azure cloud environment. They will join a newly established, small but dedicated 2nd line technical team responsible for the management, support, and administration of the organisation’s technical infrastructure. Key responsibilities include the installation, configuration, and ongoing business-as-usual (BAU) support of the … network and Wintel estate. This encompasses monitoring, capacity management, and overall infrastructure administration. A strong service-oriented mindset and keen attention to detail are essential. The role also requires close collaboration with other IT teams and departments across the wider business. Main Responsibilities: Accepting, prioritising and resolving incidents within … agreed SLA Manage resolution of security vulnerabilities Regular patching and updating of systems within responsibilities Incident and Problem management Assist in resolving Incidents and problems escalated from ServiceDesk in a timely manner Provide mentoring to ServiceDesk engineers Provide support and administration of the IT Infrastructure Assist with testing More ❯

. Tracking and analysing performance and resource utilization of CICS systems . Recommend changes, upgrades, and enhancements based on the technical analysis. . Perform problem diagnostics and resolutions as well. . Participate in incident and problem management activities related to applications and CICS. . Encourage and ensure … regions. . Basic understanding of CICS security with RACF. . Exposure to working with SMF 110 records and its practical application in terms of problem determination. . Strong problem determination skills in both system and application areas . Proficient in working with high availability environment along with alignment More ❯

SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to … adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent … process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across More ❯

measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯

focus on minimizing business impact. Collaborate with regional teams (London and Aberdeen) to deliver stable and secure platform operations. Engage in Incident, Change, and Problem Management using ITIL processes. Implement continuous improvements in real-time support and operational efficiency. Align operations with regulatory frameworks, including EMIR and REMIT. More ❯

Contract Role: Service Analyst Hybrid (2 days onsite | London) ️ 6 months | Inside IR35 Sector: UK Energy We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to … handle complex support needs in a regulated environment. Role Summary Reporting to the Head of Service Management, you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to major incident and problem management … as ServiceNow ITIL (v3/v4) qualified Proven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in service management and customer support Skilled in triaging, diagnosing, and resolving incidents Excellent communication and stakeholder engagement Familiarity with ITIL processes and working in regulated industries More ❯

stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure … data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent … leadership and team management skills, with the ability to motivate, coach, and develop staff. More ❯

skills/knowledge/experience: 1. Working knowledge and prior hands-on experience using AWS services at the DevOps Engineer level 2. Incident, change & problem management experience. This role is heavily operation-oriented, including on-call requirements 3. Strong background in setup & operation of enterprise observability tooling, specifically … more languages of Python, Go, Bash, SQL 5. Familiar with GitHub/GitOps/container orchestration/Kubernetes operations 6. Working configuration and deployment management experience with CI/CD Desirable skills/knowledge/experience: 1. Hands-on experience with Terraform or CloudFormation for infrastructure provisioning and automation. … 2. Strong knowledge of Splunk for log analysis and troubleshooting. 3. Strong problem-solving skills and analytical thinking. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer More ❯

on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes … operations Desirable: - Experience with Terraform or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

system health and performance; identify and implement optimisations. Collaborate on improvements to cloud-native architectures across environments. Troubleshoot technical issues and support incident/problem management. Contribute to architectural decisions and best practice discussions. Maintain technical documentation and ensure knowledge sharing across teams. Mentor and support junior engineers and More ❯