1 to 25 of 33 Problem Management Jobs in Central London

SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems? You could be joining the Investment Management arm of a global bank. As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support … to Fixed Income Clients and applications across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root … production stability via metrics and reporting, partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility More ❯

on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company’s service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company’s processes … for Incident Management, Service Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS … Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment More ❯

updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers … Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems … Jira Service Management or similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms More ❯

updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers … Fortinet (routers, switches, firewalls) Skilled in network performance troubleshooting and event triage within complex global network environments Familiarity with Data Centre environments including rack management, power, and thermal considerations Understanding of security compliance and physical access control processes within telecommunications facilities Hands-on experience with service management systems … Jira Service Management or similar) across incident, change, and problem management workflows Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes Experience with monitoring, alerting, and observability platforms More ❯

and enterprise platforms such as Microsoft 365, Entra ID, and Dynamics 365. The role is key to onboarding and offboarding processes, device and access management, and the administration of collaboration tools like Teams and SharePoint. The successful candidate will proactively manage service desk requests, identify recurring issues, and contribute … via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and troubleshooting. Deliver support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools, ensuring prompt resolution of access … Intune or similar MDM solutions. Facilitate onboarding and offboarding, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management, ensuring maintenance and compliance with device policies and regulations. Promote best practices for device security, endpoint protection, data encryption, and policy adherence. Identify trends More ❯

but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring … via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution … and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management More ❯

but also enterprise platforms, including Microsoft 365, Entra ID, and Dynamics 365. The role is integral to onboarding and offboarding processes, device and access management, and the administration of collaboration tools such as Teams and SharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring … via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution … and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management More ❯

also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into … via the service desk, phone, and in-person support. Support external users of RSSB's public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution … live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management More ❯

Your responsibilities will span across strategy, engineering, delivery, business-as-usual operations oversight. What you'll be doing Provide strategic leadership and hands-on management across the Infrastructure Platform estate ensuring the delivery of highly available, scalable, and secure services. Deliver both technical and managerial oversight for core infrastructure … in accordance with the IS&O operating handbook, ensuring seamless service delivery, operational excellence, and smooth service transitions. Contribute to the IS&O portfolio management function by offering deep technical insight and support for business-driven projects and infrastructure-related initiatives. Ensure the stability, efficiency, and security of IT … infrastructure operations across ICBCS offices, supported by strong governance and risk management practices. Implement global IT strategies and policies ICBCS, adapting them to meet local business and regulatory requirements. What you'll need to be successful Proven experience (10+ years) in IT infrastructure management, with at least More ❯

and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across … sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process More ❯

and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across … sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process More ❯

and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across … sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process More ❯

and reduce cost. Tracking and analyzing performance and resource utilization of CICS systems Recommend changes, upgrades, and enhancements based on the technical analysis. Perform problem diagnostics and resolutions as well. Participate in incident and problem management activities related to applications and CICS. Encourage and ensure collaboration across … sunsetting CICS regions. Basic understanding of CICS security with RACF. Exposure to working with SMF 110 records and its practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process More ❯

measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during More ❯

measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯

focus on minimizing business impact. Collaborate with regional teams (London and Aberdeen) to deliver stable and secure platform operations. Engage in Incident, Change, and Problem Management using ITIL processes. Implement continuous improvements in real-time support and operational efficiency. Align operations with regulatory frameworks, including EMIR and REMIT. More ❯

focus on minimizing business impact. Collaborate with regional teams (London and Aberdeen) to deliver stable and secure platform operations. Engage in Incident, Change, and Problem Management using ITIL processes. Implement continuous improvements in real-time support and operational efficiency. Align operations with regulatory frameworks, including EMIR and REMIT. More ❯

Contract Role: Service Analyst 📍 Hybrid (2 days onsite | London) 🗓️ 6 months | 💼 Inside IR35 🌍 Sector: UK Energy We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to … handle complex support needs in a regulated environment. Role Summary Reporting to the Head of Service Management, you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to major incident and problem management … as ServiceNow ITIL (v3/v4) qualified Proven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in service management and customer support Skilled in triaging, diagnosing, and resolving incidents Excellent communication and stakeholder engagement Familiarity with ITIL processes and working in regulated industries More ❯

Contract Role: Service Analyst 📍 Hybrid (2 days onsite | London) 🗓️ 6 months | 💼 Inside IR35 🌍 Sector: UK Energy We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to … handle complex support needs in a regulated environment. Role Summary Reporting to the Head of Service Management, you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to major incident and problem management … as ServiceNow ITIL (v3/v4) qualified Proven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in service management and customer support Skilled in triaging, diagnosing, and resolving incidents Excellent communication and stakeholder engagement Familiarity with ITIL processes and working in regulated industries More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational … diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating … infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational … diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating … infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops More ❯

on-call rotation to ensure system reliability Your Profile Essential: - Solid hands-on AWS experience in a DevOps setting - Background in incident, change, and problem management - Strong with Prometheus, Grafana, Splunk, and PromQL - Proficient in scripting (Python, Go, Bash, SQL) - Skilled in GitHub, CI/CD, and Kubernetes … operations Desirable: - Experience with Terraform or CloudFormation - Advanced log analysis with Splunk - Strong problem-solving and analytical thinking More ❯

and performance telemetry and optimising the cloud environments. The successful candidate will develop FinOps processes to ensure effective cost management. Governance of the cost management, financial reporting and risk management of workloads on Azure platform and act as point of contact for any issues, incidents or problems. Supporting … ITIL processes – incident, change management and problem management. Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance. Working with the wider team and automation tooling to ensure enforcement of cost management. Support the Azure VM lifecycle management in line with the … Cloud Management process. Engaging and building relationships with external 3rd party support partners as needed for system maintenance/support/troubleshooting We’re looking for an FinOps Engineer who can demonstrate the following experience; Demonstrable troubleshooting and problem solving skills. Experience with Entra ID is essential and More ❯