14 of 14 Problem Management Jobs in Central London

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our London based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems through ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … resolution targets and breach prevention. Maintain high-quality incident records with full timelines, decision logs, and audit trail. Identify recurring issues, raise and manage Problem records, and support root-cause analysis. Drive long-term fixes, workarounds, and knowledge capture to reduce repeat incidents. Provide operational oversight to protect service ...

Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring … Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with ...

stack and take ownership of second and third line application support across: Azure App Services, Azure Functions, Azure SQL, Azure Storage, Event Grid, API Management .NET/C# microservices, APIs and integration layers CI/CD pipelines (Azure DevOps) and deployment troubleshooting Application monitoring and observability using tools such … Application Operations or Production Support within a cloud environment Hands-on understanding of Azure cloud services, ideally including App Services, Functions, SQL Database, API Management or similar Ability to read and interpret C#/.NET code, understand engineering patterns and identify root causes Skilled in troubleshooting APIs, microservices ...

resolver groups and Service Desk to maintain high service standards and timely resolutions. • Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards. • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside … operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems • Support the senior team members in the management, reporting, and coordination of day-day tasks during absence of the Technology Lead. • Use the appropriate tools and equipment to perform the installation, intervention ...

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues … Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools. Endpoint & Systems Management Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical … support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove IT support to executive stakeholders, handling sensitive issues with discretion, urgency, and professionalism. Desktop ...

part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help … clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Key Responsibilities Advanced Support & Problem Management Own and resolve complex, high-impact, and escalated support issues that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing ...

Overview We are seeking an experienced Identity Lead to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement.You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing … technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. Manage and maintain Identity Management platforms, ensuring availability, performance, and security. Provide guidance balancing technical facts against business risks for incident resolution and project decisions. Drive proactive improvements in processes ...

networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and Cisco firewalls to maintain … security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of Fortinet, Aruba, HPE, Palo ...

rollout, SCCM → Intune migration) Act as the Intune SME , managing the environment, policies, upgrades, and optimisation Deep-dive investigation of recurring incidents , driving problem management and permanent fixes Suggest and drive improvements across tooling, automation, workflows, and overall service quality Provide on-floor support to trading staff, including … progressed through L1/L2) Demonstrable experience leading technical projects and working within an ITIL environment Advanced Intune knowledge – policy creation, optimisation, upgrades, environment management Trading floor support experience , including Bloomberg Solid Azure AD administration experience Strong troubleshooting and diagnostic skills, especially with recurring incidents and root-cause investigation ...

Fundamental certificates like AZ104/SC100/M100 etc As a 1st Line IT Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services … effective problem management. 1st Line IT Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave ...

operations function. You’ll lead a large, diverse ecosystem of internal teams and external partners (circa 260 people in total) across Infrastructure, Service Management, Digital Workplace, Application Maintenance, and SAP Operations. You will set the direction, build the roadmap, uplift maturity, and drive operational excellence across a 24x7 environment … reports across regions, ops, governance, and ServiceNow). Collaborate closely with the CIO and transformation leadership to define the future operating model. Service Operations & Management Full end-to-end ownership of IT service delivery, governance, ITIL processes, and partner performance. Drive continuous improvement across incident, change, request, and problem ...

Develop and maintain technical documentation, user guides, and training materials. Ensure adherence to internal security, governance, and data protection standards. Administer identity and access management, MFA, and device compliance through Entra ID and Intune. Contribute to infrastructure projects that enhance digital workplace security and efficiency. Automate administrative and operational … Microsoft Entra ID, Azure, Teams, and Intune. Proficient in PowerShell scripting and M365 security/compliance administration. Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow). Skilled in stakeholder engagement and effective communication across technical and business teams. Broad technical knowledge of both on-premises and cloud ...