2 of 2 Problem Management Jobs in Croydon

client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Service Management Role purpose/summary Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. Ensure services meet agreed-upon … service levels and customer expectations. Incident And Problem Management Manage the resolution of incidents and problems to minimize impact on business operations. Implement proactive measures to prevent recurring issues. Change Management Coordinate and manage changes to IT services, ensuring minimal disruption. Facilitate change processes and communicate changes … to stakeholders. Performance Reporting Generate and analyze performance reports to track service delivery metrics. Present findings to senior management and stakeholders. Continuous Improvement Identify opportunities for process improvements and implement best practices. Foster a culture of continuous improvement within the service delivery team. Stakeholder Communication Maintain clear and consistent More ❯

forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Service Management: * Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. * Ensure services meet agreed-upon service levels and customer … expectations. Incident and Problem Management: * Manage the resolution of incidents and problems to minimize impact on business operations. * Implement proactive measures to prevent recurring issues. Change Management: * Coordinate and manage changes to IT services, ensuring minimal disruption. * Facilitate change processes and communicate changes to stakeholders. Performance Reporting … Generate and analyze performance reports to track service delivery metrics. * Present findings to senior management and stakeholders. Continuous Improvement: * Identify opportunities for process improvements and implement best practices. * Foster a culture of continuous improvement within the service delivery team. Stakeholder Communication: * Maintain clear and consistent communication with stakeholders regarding More ❯