responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problemmanagement – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a 1st Line Technician including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯
responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problemmanagement – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a 1st Line Technician including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯
responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problemmanagement – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a 1st Line Technician including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯
and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Manage the sites network and infrastructure Incident and problemmanagement – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯
and Chief Compliance Officer in compliance matters. End to end process of ongoing Customer Database Data Integrity checks & processes. Present findings and recommendations to Management with proposed actions and timelines to remediate. Manage the audit and remediation engagements. Responsible for management response to AML audit observations and track … Experience in Banking and Financial Services industry, particularly with card schemes and alternative payments, is considered an asset. Detail-oriented with good organizational and problemmanagement skills. Able to escalate when appropriate. Execute responsibilities with minimal supervision; ability to prioritise multiple tasks and bring them to completion within More ❯
