2 of 2 Problem Management Jobs in Cumbria

the first line of response for any requests that come into the team queue. Finally, 1st Line support will be responsible for supporting incident management and problem resolution across all environments. The Benefits Salary – up to £32,071 – depending on skills and experience. Holidays - 25 days holiday plus … patching processes to ensure environments are appropriately patched and secure. Provide 1st line support, ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Engage with third party support contacts when required to support problem resolution. Undertake regular … Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies Assist and utilise existing tooling for the effective management of tasks and queries, and documentation. Input into and maintain a standard library of documentation and procedures. Out of hours on-call for critical More ❯

well as ensuring successful backups are taken. Other responsibilities include: BAU support of the SAN environment Storage allocation/deallocation Maintaining documentation and producing management reports Problem management/resolution using SNOW HP and EMC Storage experience Experience with Brocade and Cisco SAN Switches Storage Management software skills Familiarity with SAN Switch Management commands (Brocade, and Cisco) A methodical approach to problem determination is crucial. TO BE CONSIDERED Please apply online or email me directly (see below). For further information, please call me. If unavailable, please leave a message, and either myself More ❯