2 of 2 Problem Management Jobs in Dartford

functions, service providers, and business stakeholders to ensure reliable service delivery and a positive user experience. Key Responsibilities Lead the day-to-day operational management of the ServiceNow platform, ensuring availability, performance, and service quality. Manage incidents and service disruptions, coordinating teams to restore service quickly and effectively. Drive … problem management activities, including root cause analysis and preventative actions. Identifyopportunities to improve platform resilience, scalability, and operational efficiency. Manage relationships with support teams, managed service providers, and third-party suppliers. Act as a key point of contact during service issues, providing clear stakeholder communication. Maintain operational reporting ...

with engineering, IT support, MSPs and business stakeholders to ensure reliable service delivery and a positive user experience. You will lead incident response and problem management, drive continual improvement, and shape a modern, scalable platform as part of our digital transformation across the business. #J-18808-Ljbffr ...