2 of 2 Problem Management Jobs in Derbyshire

summaryWe are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team.The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability.Main duties of the jobDesign, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … escalation point for complex operational issues.Deliver against operational KPIs, SLAs, OLAs, and customer service targets.Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.Build and maintain high-quality operational documentation, including ...