24 of 24 Problem Management Jobs in Derbyshire

techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability … to communicate effectively orally and in writing Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer Customer Focus: Focuses on customer needs … techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability More ❯

alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and … change management Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven … fast-paced environment A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology #J-18808-Ljbffr More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it has enough capacity … from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

Experience in Windows workstation imaging Knowledge of Microsoft Server Technologies, Active Directory, Microsoft Exchange Experience with Application Server technologies Knowledge of ITIL IT service management Experience in Incident and Problem Management Ability to produce technical documentation and user guides Effective communication skills (oral and written) Problem More ❯

Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to … efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support. Key … Delivery Oversight Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs. Stakeholder Management Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction. More ❯

Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to … efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support. Key … Delivery Oversight Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs. Stakeholder Management Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction. More ❯

iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies, including Active Directory and Microsoft Exchange. - Knowledge of the ITIL IT service management framework. - Experience with Incident and Problem Management processes. - Ability to write technical documentation and user guides. - Effective oral and written communication skills. … Strong problem-solving skills, using rigorous logic and methods to find effective solutions, probing all sources for answers, identifying hidden problems, and looking beyond the obvious. - Customer focus, with an emphasis on understanding and satisfying customer needs, maintaining high standards, and building effective relationships. - Ability to deploy at short More ❯

and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist … in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We are seeking a dynamic … technical reported system/user issues efficiently, minimizing impact on business operations. Analyze incidents, identify root causes, and implement preventive measures. Engage in frequent problem management, ensuring long-term stability of systems. Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions. Be ready More ❯

comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We are seeking a dynamic … technical reported system/user issues efficiently, minimizing impact on business operations. Analyze incidents, identify root causes, and implement preventive measures. Engage in frequent problem management, ensuring long-term stability of systems. Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions. Be ready More ❯

MIU (A&E) and Out of Hours units Previous experience of implementing TPP Mobile Working Solution Able to gather and analyse system requirements IncidentManagement, Problem managementand Change and Release ManagementEmployee Benefits As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard More ❯

throughout support processes. Follow up with users after resolution to confirm issues are addressed satisfactorily. Identify root causes and mitigation options as part of problem management. Mentor and coach junior support desk analysts, providing guidance and support. Assist in training new team members and developing training materials. Foster a … positive and collaborative team environment. System Management: Deploy new software versions and hardware. Conduct routine system maintenance, updates, and backups. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. Ability to diagnose More ❯

guidance of the Project Lead Engineer/Field Engineer. Providing technical support for installed solutions. Escalating issues via Field Engineer/Senior Engineer to Problem Management for ongoing incidents. Reviewing open incidents daily and managing your workflow to close them out. Ideally, IP experience and knowledge of network More ❯

ensuring quality and timeliness under the guidance of the Project Lead Engineer/Field Engineer. Providing technical support for installed solutions. Escalating issues to Problem Management for ongoing incidents. Reviewing open incidents daily and managing your workflow to close them efficiently. Ideally, experience with IP networks and working More ❯

Lead Engineer/Field Engineer. Providing technical break/fix support for customers' installed solutions. Escalating issues via Field Engineer/Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature. Daily review of open incidents for your region, actively managing your workflow and utilization to More ❯

Lead Engineer/Field Engineer. Providing technical break/fix support for customers' installed solutions. Escalating issues via Field Engineer/Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature. Daily review of open incidents in your region, actively managing your workflow and utilization to More ❯

supporting and taking responsibility for key business software applications using in the public sector such as Accounting & Exchequer, HR & Payroll, CRM, EDRMS, Property & Asset Management, Planning or similar? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems Administrator to act as liaison … systems administration on software applications, such as, but not limited to, Financial Accountancy & Exchequer, CRM, ERP, HR, Payroll, EDRMS, Procurement, Supply Chain, Property & Asset Management, Planning, or any other bespoke application area. Office 365 applications or cloud software Help desk support, or incident/problem management. Nice to … Civica. Planning or Geographical Information Systems ITIL experience. As an individual you will be an excellent communicator with a positive can do attitude, excellent problem-solving skills, and a desire to give a good customer services. If this role describes you, then please apply without delay for the opportunity More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Budgeting for all on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor … space and assisting with forecasting loadings. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Budgeting for all on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor … space and assisting with forecasting loadings. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. More ❯