3 of 3 Problem Management Jobs in the East Midlands

Senior Problem Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. 2 office days per week, which is … to-day basis: Are you a seasoned professional with a knack for solving complex problems and driving continuous improvement? Were looking for a Senior Problem Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on … line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation More ❯

Technical Problem Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy … and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Problem Analyst, to support the Support Services team with managing the lifecycle of technical problems within the organisation. You will ensure that the root cause is … resolving teams, seeing technical incidents through to solution. This will include working with internal Microlise teams and external third parties. Have you got exceptional problem-solving abilities and excellent communication skills? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry More ❯

set up with 1 day a week working from home. Responsibilities: Managing and coordinating resources effectively during major incidents to arrive at resolutions. Conducting problem management, route cause analysis and reducing repeated tickets. Introduce new and best working practices to the service desk especially where new technologies are … adept across 2nd and 3rd line tickets. Experienced in a high-volume service desk & adjust to changing priorities. Demonstrated success in meeting SLAs. People Management Experience (1-2-1s, rotas, hoidays, driving motivation). Benefits Colleague Discounts - luxury goods, high-street retailers, gyms. Industry Leading Maternity, Paternity & Adoption More ❯