4 of 4 Problem Management Jobs in the East Midlands

Experience with Cabling/Ethernet/RJ45/Cat6 is highly desirable Microsoft 365 Google Workspace Active Directory Firewalls and network troubleshooting Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT More ❯

there will be times when you’ll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL’s) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

there will be times when you'll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL's) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯