6 Problem Management Jobs in the East Midlands

full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining, studying … estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends and … developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation 3-5 years related more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

implement stored procedures using procedural languages. Fine-tune SQL queries and proficiently interpret query plans. Address ongoing challenges associated with utilising a Relational Database Management System (RDBMS) in an enterprise setting, including performance management and maintenance activities. Offer technical support to internal staff and customers. Ensure timely delivery … of technical projects. Generate comprehensive technical documentation. Foster continuous skill development through self-learning initiatives. Engage in problem management and monitoring activities. Requirements Possess a BSc degree in Computer Science or a related field. Demonstrate exceptional analytical and organisational skills. Display an aptitude for comprehending front-end user … needs and project requirements, coupled with a proactive problem-solving mindset. Exhibit excellent verbal and written communication skills. Showcase proficiency in utilising modern Relational Database Management Systems (RDBMS), particularly PostgreSQL. Expertise in crafting complex SQL queries and a proficiency in interpreting query plans. Proficient in recognising well-designed more »

lets be there for each other! Career Development & Encouragement What will my responsibilities be as a Lead Digital Support Analyst? Responsible for supporting the management of all IT Assets records agreed by the Corporate Head of IT & Digital. Responsible for developing our Service Hub solution to be aligned to … Manager to effectively manage our IT & Digital Team risks to corporate policy and guidelines. Responsible for supporting the delivery of a responsive incident and problem management support service to colleagues by undertaking root cause analysis to avoid reoccurring problems to improve system user experiences. Support in resolving customer … promptly to agreed targets and learn lessons wherever possible to prevent them reoccurring. Support the Service Delivery Manager with third-party IT supplier contract management activities and lead meetings according to policy and guidelines. Support the Service Delivery Manager to deliver IT projects, develop service improvement plans, deputise when more »

software to agreed service levels, compliance requirements in line with business needs. Supports shift left initiative – providing supporting documentation for L1 services Provides proactive problem management and engages in continuous improvement. Manages 3rd party warranty contracts and relationships for all end user IT equipment ensuring all incidents be … Directory Services, Group Policy Manager, Enterprise printing and Enterprise Telephony Corporate Security Administration Obligations including AV, VPN, Rapid 7 Vulnerability Mgmt. Mobile device Technologies, Management and encryption, Mobile Iron DESIRABLE ITIL SCRUM RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL THE JOB ROLE MINIMUM Hands on exposure and responsibility … Demonstrable experience with enterprise class software solutions. DESIRABLE Relevant and most recent professional IT certification is desirable, though not critical. COMPETENCIES (RELATING TO PERFORMANCE MANAGEMENT SCHEME COMPETENCY MODEL) Customer Obsession : With an intense focus on our customers, we will do what is in our power to establish and maintain more »

through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in … known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation more »