5 of 5 Problem Management Jobs in the East Midlands

team and take ownership of our ServiceNow platform. This role is a mix of administration and development , with a strong focus on ITSM , particularly Problem and Change Management , as well as platform configuration and upgrade support. You’ll play a key role in ensuring ServiceNow is stable, well … closely with IT and wider stakeholders. Key Responsibilities Administer, configure, and support the ServiceNow platform Configure and maintain ITSM modules, with a focus on Problem Management and Change Management Support and contribute to ServiceNow upgrades , patches, and releases Develop and enhance workflows, forms, business rules, UI policies ...

teams, fostering a collaborative and high-performance work environment. Influencing : Skilled in influencing stakeholders and team members to achieve project objectives and overcome obstacles. Problem Management: Strong problem-solving skills to identify issues, develop innovative solutions, and address challenges throughout the project lifecycle. Stakeholder Management: Demonstrated … expectations are understood and addressed. Accountability: Takes ownership of project outcomes and ensures that commitments are met within agreed timelines and budgets. Financial Management: Proficient in financial management principles, including budgeting, forecasting, and cost control, to ensure projects are delivered within approved budgets and financial objectives are met. ...

support engineer works closely with resolver teams, contributes to knowledge sharing, and supports the stability and improvement of IT services. Key Responsibilities Incident & Request Management Take ownership of tickets escalated from 1st Line, ensuring thorough diagnosis and resolution within SLA. Troubleshoot more complex technical issues across hardware, software, networking … teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing of defective components. Maintain accurate ...

live support. Collaborate with and support colleagues within the team to achieve our common quality and delivery goals. Manage calls in the Service Desk management system. Trouble shooting, diagnosing and resolving warehouse software related issues to find and address root cause. In time becoming part … etc. Experience and appreciation of Agile development methodologies (e.g. Scrum, SAFe). Focus on teamwork and winning as a team. Excellent analytical, organizational, and problem-solving skills, with a detail-oriented approach, including strong debugging skills. The ability to apply previous experience to new problems and to estimate work ...

internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage … mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP ...