1 of 1 Problem Management Jobs in Doncaster

capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and problem management, ensuring prompt resolutions and clear communications Analysing service performance and generating actionable reports and KPIs Building strong relationships with internal users and acting as a trusted escalation point Supporting the Head of IT with strategic initiatives, including continuous improvement Managing vendors and contracts to ensure quality and … value Identifying and mitigating service risks and maintaining compliance with IT governance standards About you: Proven experience in IT service management or technical support leadership Strong working knowledge of Microsoft 365 and infrastructure fundamentals Demonstrable experience leading small teams in IT support or operations Understanding of ITIL principles (certification More ❯