1 to 25 of 45 Problem Management Jobs in South Yorkshire

and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. … systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at More ❯

of banking services for our customers around the world. We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO organization, reporting to the Global Head of Service Management. This individual will be responsible for embedding global service management practices … owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards. This role is also a critical partner to Product Management teams, enabling fast-paced innovation by ensuring that platforms and developer services are production-ready, resilient, and continuously improving through operational insights. Job Requirements … Lead Service Management for the CTO Organization Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies. Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it has enough capacity … from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to … efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support. Key … Delivery Oversight Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs. Stakeholder Management Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction. More ❯

Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to … efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support. Key … Delivery Oversight Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs. Stakeholder Management Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction. More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist … in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and More ❯

the Senior Technical Engineer-Windows role at W3Global Proficient in Windows Operating System and Microsoft Cluster environments Experience with DevOps tools orchestration and configuration management (Ansible, Jenkins, Puppet) Skilled in scripting with Python and Shell for data management tasks Experience with VMware Virtualization Hypervisor Knowledge of networking, TCP …/IP, port management, and firewalls Experience with Mulesoft and Postman Development of APIs and integration with Ansible playbooks Technical Skills Proficiency in Windows OS and Microsoft Cluster environments Experience with DevOps tools: Ansible, Jenkins, Puppet Scripting skills in Python and Shell Experience with VMware Hypervisor Networking knowledge: TCP …/IP, port management, firewalls Mulesoft and Postman experience API development and integration Detailed Job Description Role: Senior Technical Engineer Extensive experience with Microsoft Windows in regulated financial organizations Interaction with application and infrastructure teams Understanding of functional and business requirements Problem identification and resolution Participation in stakeholder More ❯

Manage and resolve incident tickets for the 3rd line support team. Conduct root cause analysis for Major Incidents. Plan and support Release and Change Management activities in production. Support the Problem Management process. Perform application housekeeping and maintenance tasks, including working with database technologies such as MariaDB … systems. Experience working within an AWS environment. Knowledge of: General SQL administration and support. Setting up maintenance tasks. Running queries against database tables. Excellent problem-solving skills. Desirable Experience with Docker or Kubernetes, including Istio, within AWS. Supporting Java-based applications. General Payments experience and supporting payment switches. Knowledge … of the ITIL framework. Candidate Requirements Team player who collaborates effectively. Fast learner and adaptable. Strong problem-solving, logical skills, and technical prowess. Willingness to learn in a demanding environment. Customer-focused with proven customer service skills. Attention to detail. If you are passionate about technology, love personal growth More ❯

to mitigate the same. Participate in crisis calls for service recovery, MIRs, and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Work on critical/complex incidents and ensure completion within agreed deadlines. Participate in … efficiencies and reduce toil. Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability, and robustness including disaster recovery features. Knowledge of Service Management (Change, Incident, and Problem) and Agile methodologies. Ability to work independently with minimal supervision and with a sense of ownership and accountability. Strong More ❯

storage migrations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … skills Preferred Qualifications/Skills Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/… Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM Understanding the product in detail including but not limited to More ❯

Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out … Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + … MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423. More ❯

Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out … Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + … MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423 . More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction Participate in stakeholder/delivery team calls Demonstrate analytical and problem management skills Suggest … practices in the projects, as applicable Technical Skills: Proficient in Windows Operating System and Microsoft Cluster environments Experience with DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet Good scripting experience in Python/Shell for data management tasks Experience with VMware/Virtualization/… Hypervisor Knowledge of networking and OS relation – TCP/IP, port management, firewalls Experience with Mulesoft/Postman Development of APIs and integration with Ansible playbooks Additional Skills (Good to Have): Git Agile methodologies SCCM/MECM Major Challenges of the Role: Understanding the product components and their integration More ❯

migrations Experience: Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … projects, as applicable. Technical Skills: Shall be proficient in Windows Operating System and Microsoft Cluster environments Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell for data management tasks. Experience of VMware/… Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile SCCM/MECM More ❯

business requirements into technical specifications Proactively identifying and resolving problems to maximize customer satisfaction Participating in stakeholder and delivery team calls Demonstrating analytical and problem management skills Implementing industry best practices in projects Technical Skills: Proficiency in Windows Operating System and Microsoft Cluster environments Experience with DevOps tools … orchestration, and configuration management (Ansible, Jenkins, Puppet) Proficiency in scripting languages such as Python and Shell for data management Experience with VMware, virtualization, and hypervisors Knowledge of networking, TCP/IP, port management, and firewalls Mulesoft and Postman experience API development and integration with Ansible playbooks Git More ❯

and translating business requirements into technical specifications Proactively resolving problems to maximize customer satisfaction Participating in stakeholder and delivery team calls Demonstrating analytical and problem management skills Implementing best industry practices in projects Technical Skills: Proficiency in Windows OS and Microsoft Cluster environments Experience with DevOps tools, orchestration … and configuration management (Ansible, Jenkins, Puppet) Proficiency in scripting (Python, Shell) for data management Experience with VMware, virtualization, and hypervisors Knowledge of networking, TCP/IP, port management, firewalls Mulesoft and Postman experience Development of APIs and integration with Ansible playbooks #J-18808-Ljbffr More ❯

teams with skills based on state of the art tooling. Perform other duties as required by the organisation. BASIC QUALIFICATIONS Experience in an incident management call leader capacity. Proven analytical skills identifying customer impacting issues. Experience developing and implementing standard operating procedures. Problem management expertise in identifying More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

business requirements into technical specifications Proactively identify and resolve problems to maximize customer satisfaction Participate in stakeholder and delivery team calls Demonstrate analytical and problem management skills Suggest and implement best industry practices in projects Technical Skills: Proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale … Experience with DevOps tools, orchestration, and configuration management (Ansible, Jenkins, Puppet) Good scripting skills in Python, Shell, Puppet for data management tasks Experience with VMware, Virtualization, Hypervisor Knowledge of networking, TCP/IP, port management, firewalls Experience with Mulesoft and Postman is required. Development of APIs and More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … applicable. Technical Skills: Shall be proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell/Puppet for data management tasks. Experience of … VMware/Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. Development of APIs and integration with Ansible playbooks etc Git Agile Non-RHEL Unix flavors (Solaris/AIX/SLES More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯