6 of 6 Problem Management Jobs in Glasgow

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be … and services, whether the solution is developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL … best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the More ❯

OT solutions and services, whether the solution is developed, acquired or offered as a service. You’ll agree SLAs for each OT service, based on cost-benefit and risk management criteria, assuring the OT services are delivered within the defined quality SLA’s. You’ll be responsible for OT Service conformance in accordance with ITIL best practice and Group … Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. A key part of the role will be establishing acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the agreed … conditions. Other aspects of the role include: • Management and review of the Support Aspects of the OT services provided in the UK by the key Suppliers. • Project delivery of SPR Office OT projects • Change and Request Management. • Supporting resource prioritisation management. • • Disaster Recovery Management across SPR Office OT services including testing and invocation. • Budgetary delivery of agreed services More ❯

develop knowledge resources. Automate service requests and remediation processes. Manage and optimize Azure, Microsoft 365, Exchange, Intune, and virtualized environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekends and lead technical projects. Technical Skills: Proficiency in Azure, Microsoft 365, Exchange, Intune, virtualization, and scripting. Professional Attributes: Strong problem More ❯

mitigate, and neutralise security incidents, ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity incident response and operational leadership … within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive approach to security threats. Willingness to participate in an on-call rotation … for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What's In It For You? Competitive salary and excellent benefits from day one including discretionary bonus, strong More ❯

qualifications. You have experience with root cause analysis techniques. You are data-driven, able to spot trends, and take proactive measures. About The Role: Own, manage, and improve Incident & Problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root … cause analysis of problem records using various techniques. Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records. #J-18808-Ljbffr More ❯