3 of 3 Problem Management Jobs in Glasgow

the workload and communicate well with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support calls and ongoing issues … initiative. Experience in service desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations around the world. More ❯

compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line … and identify improvement opportunities. Support pre-sales and bid activity for contract renewals and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers More ❯

responsible for delivering multi-year data pipeline capabilities. You will be accountable for the quality, performance, and outcomes of your service, providing clear end-to-end direction, prioritisation, risk management, and decision-making aligned with departmental goals, policy requirements, and user needs. You will work closely with operational delivery leaders within the Digital, Data, and Technology (DDaT) community, driving … assisted digital and support the required digital, data, and technology (DDaT) roles. Demonstrate knowledge of tools, concepts, and phases of product delivery, adapting approaches as needed. Product and Delivery Management Develop, own, and iteratively refine Agile business cases throughout the product life cycle. Determine appropriate deliverables and assign the right people to ensure effective delivery. Recognise when to progress … or pause initiatives based on experience across the product life cycle. Ensure delivery aligns with industry best practice and continuous improvement. Stakeholder Engagement and Operational Management Collaborate closely with operational delivery leaders in DDaT. Build consensus with stakeholders and act as an escalation point for major operational issues. Champion operational management and foster cross-team collaboration. Strategic and More ❯