2 of 2 Problem Management Jobs in Loughborough

relating to the authority?s software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis 3. Configure and implement new computer systems as part of a desktop refresh, project or new requirement. This will also include the implementation … support within the Service desk operational hours. 7. Contribute towards the accurate recording of the ICS asset data by completing the appropriate documentation and following associated procedures including the management of the ICS storeroom. 8. Utilise the Service Management software to accurately record incidents, problems and service requests, maintain accurate asset information and submit knowledgebase documentation. 9. Where More ❯

telephone. To perform effective incident resolution relating to the authority's software and hardware, including computers, laptops, telephones, mobile devices, and peripherals at local and remote locations. Undertake technical problem management and root cause analysis. Configure and implement new computer systems as part of a desktop refresh, project, or new requirement. This includes implementing systems in offsite or … frontline telephone support, onsite jobs, and remote support within operational hours. Contribute to accurate recording of ICS asset data by completing documentation and managing the ICS storeroom. Utilize Service Management software to record incidents, problems, and service requests, maintain asset information, and submit knowledgebase documentation. Monitor system performance and manage automated and operational requests, booking and dispatching outputs as More ❯