2 of 2 Problem Management Jobs in Leicestershire

PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning. Service operations: Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues. Change & release management: Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches … reporting: Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik). Vendor & partner management: Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals. Training & adoption: Develop and distribute user communications, guides, and training. … related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise environment. Strong understanding of ERP change management, governance, and integration principles. Experience defining and managing roles, permissions, and segregation of duties. Solid grasp of master data governance and data quality frameworks. Demonstrable experience working with Finance More ❯

PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning. Service operations: Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues. Change & release management: Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches … reporting: Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik). Vendor & partner management: Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals. Training & adoption: Develop and distribute user communications, guides, and training. … related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. Proven experience managing or supporting ERP systems in a multi-site or enterprise environment. Strong understanding of ERP change management, governance, and integration principles. Experience defining and managing roles, permissions, and segregation of duties. Solid grasp of master data governance and data quality frameworks. Demonstrable experience working with Finance More ❯