3 of 3 Problem Management Jobs in Leicestershire

level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of … software troubleshooting. L3 Admin, the O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are … Desktop Engineer Strong knowledge of IT infrastructure, including servers, networks, and end-user computing systems. Excellent communication and interpersonal skills with the ability to manage client relationships. Strong project management and organizational skills. Ability to handle multiple priorities and deliver results in a fast-paced environment. Problem-solving and analytical thinking with a focus on continuous improvement. Strong More ❯

relating to the authority?s software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis 3. Configure and implement new computer systems as part of a desktop refresh, project or new requirement. This will also include the implementation … support within the Service desk operational hours. 7. Contribute towards the accurate recording of the ICS asset data by completing the appropriate documentation and following associated procedures including the management of the ICS storeroom. 8. Utilise the Service Management software to accurately record incidents, problems and service requests, maintain accurate asset information and submit knowledgebase documentation. 9. Where More ❯

telephone. To perform effective incident resolution relating to the authority's software and hardware, including computers, laptops, telephones, mobile devices, and peripherals at local and remote locations. Undertake technical problem management and root cause analysis. Configure and implement new computer systems as part of a desktop refresh, project, or new requirement. This includes implementing systems in offsite or … frontline telephone support, onsite jobs, and remote support within operational hours. Contribute to accurate recording of ICS asset data by completing documentation and managing the ICS storeroom. Utilize Service Management software to record incidents, problems, and service requests, maintain asset information, and submit knowledgebase documentation. Monitor system performance and manage automated and operational requests, booking and dispatching outputs as More ❯