1 of 1 Problem Management Jobs in Marlow

the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will support the team with training, expertise, mentoring, and best practices related to enterprise application … team related to their customer engagements and/or key technology areas Deliver excellent customer service using a customer first and continuous improvement mindset Use IT (Information Technology) Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers Create and maintain service documentation including runbooks, knowledge More ❯