4 of 4 Problem Management Jobs in Buckinghamshire

the strategic vision for Softcat's technology services. You will be accountable for leading and managing the end-to-end IT operations and service management, ensuring the stability, scalability and security of both application and infrastructure services to ensure high service availability, optimise IT performance and drive operational excellence. … implementation of the strategic vision for Softcat's internal technology services, ensuring alignment with Softcat's overall goals and objectives. Technology Services Product Lifecycle Management: Lead the development of infrastructure platforms, products, and services. Data Services & Management: Own and manage enterprise data service (including underlying infrastructure), management … Desk & End User Support: Oversee the operation of the service desk, ensuring it is equipped to handle incidents, service requests, and queries efficiently. Service Management & Process Ownership: Own and manage the end-to-end service management processes, including Incident Management, Problem Management, Change Management More ❯

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents … Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware More ❯

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents … Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯