2 of 2 Problem Management Jobs in Buckinghamshire

providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider … such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently More ❯

the design, development, and implementation of software solutions, ensuring they are robust, scalable, and aligned with The Open University objectives. Provide technical leadership and mentorship, and may include line management, to junior team members (SLEN, PROG, TEST - Levels 4, 5, 5). Architect and Design Systems: Develop and refine system architectures and software designs that meet requirements and technical … PORT - Levels 5, 5, 4). Oversee System Integration: Manage the integration of multiple software components, ensuring seamless interaction and functionality across the system (SINT - Level 4). Data Management and Analysis: Lead efforts in data modelling, database design, and business intelligence to support data-driven decision making and improve system performance (DTAN, DBDS, BINT - Levels … testing, to ensure software reliability and performance (NFTS, QUS - Levels 4, 3). Support Operational Excellence: Contribute to the stability and performance of software applications by supporting incident and problem management, including out-of-hours as required, as well as service level and capacity planning (ASUP, USUP, SLMO, AVMT, CPMG - Levels 4, 2, 4, 5, 5). Conduct More ❯