1 of 1 Problem Management Jobs in Penicuik

focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on the … and accountable parties to ensure the correct focus is driven to identify root cause and deliver eradication actions with the correct ownership. Ensure the creation and progression of new problem tickets for recurrent service issues as per problem management process in a timely manner through to closure. Drive a culture that reduces repeat incidents, helping to join … communication skills (written and verbal) at all levels of seniority A keen critical thinker Ability to take charge of a situation a drive forward Experience of working Event, Incident, Problem, Change About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional More ❯