3 of 3 Problem Management Jobs in Sheffield

work as part of a team providing a range of capabilities and may operate across one or more contexts including the following: Hosting environments and landing zone management. Security, management, governance and automation of DfE's centrally managed hosting environments and cloud landing zones. Includes design, build, operate and maintain core cloud computing IT infrastructure services, ensuring that they … that they continue to meet requirements. Managed infrastructure service. Build, operate & maintain cloud and on-premises infrastructure resources for business applications. Updates and patching, back-up & restore, security vulnerability management, capacity management, service optimisation, incident resolution, request fulfilment, service controls, and asset management. Service improvement. Develop new, and enhance existing IT infrastructure products, services or processes to simplify … infrastructure, enhance security, improve reliability & performance, avoid costs, scale & expand, prevent legacy, meet new requirements, or address emergent problem statements. This post is in Advanced Analytics Division : This team utilise artificial intelligence, data exploitation and data science to drive efficiencies and add further data intelligence into the department's decision making. This role is embedded within a data science More ❯

from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the driving force behind the resolution of major incidents … ensuring minimal disruption and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and … accurate client communications. Ensure seamless handover to Problem Management with actionable insights. Maintain and improve major incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential More ❯

value, stakeholder feedback, and strategic objectives, ensuring alignment with the overall product vision and roadmap. Collaborate with stakeholders from across the organization, including business users, IT teams, and senior management, to gather requirements, elicit feedback, and validate solutions. Manage stakeholders with conflicting requirements and priorities to ensure the team delivers to meet team goals. Act as the primary liaison … analysts, architects, and developers to translate business requirements into actionable user stories, acceptance criteria, and technical specifications. Ensure the delivery teamwork is managed across the development lifecycle and that management of incident, problems and technical debt is prioritised alongside new development work. Facilitate sprint planning, backlog refinement, and review sessions, ensuring that development efforts are focused on delivering maximum … tools such as Jira, Confluence, or similar platforms. Good knowledge of ITIL methodologies or can demonstrate use of such - mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management. Strong analytical and problem-solving skills, with the ability to assess complex business problems and drive innovative solutions. Able to manage multiple stakeholders More ❯