9 of 9 Problem Management Jobs in Yorkshire

Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service ...

creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational … operate-to-build behaviours: operability in the definition of done, production readiness by default and engineered resilience. Live service operations (CNI, SLAs, incident/problem/change) Implement and continuously improve incident management: severity model, triage, escalation, communications and restoration within SLA targets. Ensure change is controlled ...

internal applications Take ownership of challenging issues and drive them through to resolution Work across a broad range of technical tasks, contributing to incident, problem, and knowledge management Join our on-call rota , offering technical support 24/7, 365 days a year Collaborate with internal teams … features and applications into Production and IT Service Build strong working relationships across the business and with external partners Contribute to continuous improvement through problem management and service evolution Share knowledge and help drive a “shift-left” approach to enhance support capability across teams What you'll need ...

work * Personally lead strategic initiatives while overseeing wider project portfolios * Act as the senior escalation point for platform-related issues * Own release, incident and problem management processes Platform & Commercial Ownership * Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion) * Contribute to scalable platform roadmaps aligned to business … Team *Support budget and resource planning * Improve and evolve platform delivery processes * Encourage innovation, including adoption of emerging technologies such as AI Leadership & Stakeholder Management: * You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility. * Line management experience within e-commerce, platform ...

platforms your squad owns. Use observability tools, metrics, logs and traces to detect and prevent issues. Contribute to incident response, post-incident reviews and problem management activities. Build automation that removes toil and improves operational efficiency. Work collaboratively with engineers, Product Owners and platform teams to balance delivery ...

system reliability, performance and health. Use observability tooling, performance metrics and SRE principles to proactively identify issues and reduce operational toil. Implement Incident and problem management practices, ensuring strong root cause analysis and reduced MTTF/MTTR. Champion SLOs, SLIs, error budgets and reliability-first thinking. Influence platform ...

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...