16 of 16 Problem Management Jobs in Yorkshire

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal … closely with IT functional and platform squads to provide input into and validate proposed service designs for new solutions/services. Co-ordinate the management and resolution of major incidents in line with the IT Incident Management process, keeping stakeholders informed, identifying lessons learned and driving follow up … actions. Delivers effective Problem Management, taking responsibility for identifying trends in issues over time, prioritising problems, understanding their complexity and updating key stakeholders. Ensure the IT Change Management process is adhered to and attend Change Approval Board (CAB) as required. Manage SLA adherence with internal IT squads More ❯

progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear … of request. Its a broad and exciting role, so were looking for someone up for a challenge - if youre a personable and a communicative problem-solver, then this is the role for you. Core responsibilities Provide support to customers and colleagues facing more complex service requests regarding Arbor Troubleshoot … support as necessary Investigate and produce detailed bug reports and product feedback requests to internal Product and Engineering Teams Support with incident analysis and problem management Adhere to Service Level Agreements to ensure customers receive support in a timely manner Keep up to date with new product releases More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, work as instructed More ❯

capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and problem management, ensuring prompt resolutions and clear communications Analysing service performance and generating actionable reports and KPIs Building strong relationships with internal users and acting as a trusted escalation point Supporting the Head of IT with strategic initiatives, including continuous improvement Managing vendors and contracts to ensure quality and … value Identifying and mitigating service risks and maintaining compliance with IT governance standards About you: Proven experience in IT service management or technical support leadership Strong working knowledge of Microsoft 365 and infrastructure fundamentals Demonstrable experience leading small teams in IT support or operations Understanding of ITIL principles (certification More ❯

capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and problem management, ensuring prompt resolutions and clear communications Analysing service performance and generating actionable reports and KPIs Building strong relationships with internal users and acting as a trusted escalation point Supporting the Head of IT with strategic initiatives, including continuous improvement Managing vendors and contracts to ensure quality and … value Identifying and mitigating service risks and maintaining compliance with IT governance standards About you: Proven experience in IT service management or technical support leadership Strong working knowledge of Microsoft 365 and infrastructure fundamentals Demonstrable experience leading small teams in IT support or operations Understanding of ITIL principles (certification More ❯

and upgrade projects. Familiarity with Commvault Command Center and other monitoring tools. Understanding of Commvault licensing and compliance requirements. Strong documentation (Confluence), analytical, and problem-solving skills. Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports. Experience working in a finance background with … adherence to strong change management practices. Required Skills/Experience The ideal candidate will have the following: Experience in Commvault administration. Understanding of functional requirements and translation of business requirements into technical specifications. Good understanding of traditional Data Centre architecture as well as automation technologies. Experience in handling and … recovery solutions. Experience in working on Commvault data migration and upgrade projects. Experience with Commvault Command Center and other monitoring tools. Demonstrated analytical and problem management skills. Ability to coach less experienced staff. If you are interested in this opportunity, please apply now with your updated CV in More ❯

and upgrade projects. *Familiarity with Commvault Command Center and other monitoring tools. *Understanding of Commvault licensing and compliance requirements. *Strong documentation (Confluence), analytical and problem-solving skills. *Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports *Must have experience working in a finance … background with adherence to strong change management practices *Should have 8-10 years of experience in Commvault administration. *Understanding of functional requirements and translation of business requirements into technical specifications. *Good understanding of traditional Data Centre architecture as well as automation technologies. *Working Experience in handling and troubleshooting Commvault … solutions. *Experience in working on Commvault data migration and upgrade projects. *Working Experience with Commvault Command Center and other monitoring tools. *Demonstrate analytical and problem management skills. *Ability to coach less experienced staff' LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from More ❯

and upgrade projects. *Familiarity with Commvault Command Center and other monitoring tools. *Understanding of Commvault licensing and compliance requirements. *Strong documentation (Confluence), analytical and problem-solving skills. *Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports *Must have experience working in a finance … background with adherence to strong change management practices *Should have 8-10 years of experience in Commvault administration. *Understanding of functional requirements and translation of business requirements into technical specifications. *Good understanding of traditional Data Centre architecture as well as automation technologies. *Working Experience in handling and troubleshooting Commvault … solutions. *Experience in working on Commvault data migration and upgrade projects. *Working Experience with Commvault Command Center and other monitoring tools. *Demonstrate analytical and problem management skills. *Ability to coach less experienced staff" LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from More ❯

and upgrade projects. * Familiarity with Commvault Command Center and other monitoring tools. * Understanding of Commvault licensing and compliance requirements. * Strong documentation (Confluence), analytical and problem-solving skills. * Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports * Must have experience working in a finance … background with adherence to strong change management practices Detailed JD: * Should have 8-10 years of experience in Commvault administration. * Understanding of functional requirements and translation of business requirements into technical specifications. * Good understanding of traditional Data Centre architecture as well as automation technologies. * Working Experience in handling and … solutions. * Experience in working on Commvault data migration and upgrade projects. * Working Experience with Commvault Command Center and other monitoring tools. * Demonstrate analytical and problem management skills. * Ability to coach less experienced staff' Please send in your latest CV LA International is a HMG approved ICT Recruitment and More ❯

and upgrade projects. * Familiarity with Commvault Command Center and other monitoring tools. * Understanding of Commvault licensing and compliance requirements. * Strong documentation (Confluence), analytical and problem-solving skills. * Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports * Must have experience working in a finance … background with adherence to strong change management practices Detailed JD: * Should have 8-10 years of experience in Commvault administration. * Understanding of functional requirements and translation of business requirements into technical specifications. * Good understanding of traditional Data Centre architecture as well as automation technologies. * Working Experience in handling and … solutions. * Experience in working on Commvault data migration and upgrade projects. * Working Experience with Commvault Command Center and other monitoring tools. * Demonstrate analytical and problem management skills. * Ability to coach less experienced staff' Please send in your latest CV LA International is a HMG approved ICT Recruitment and More ❯

with Cloud Storage, Big Query and Cloud Logging Container orchestration with K8s, with one or more of GKE, AKS, EKS, and experience with container management tooling Strong experience in development of Object-Oriented code (such as Python, Groovy, and shell scripting) Strong experience with declarative Jenkins pipeline development Designing … branching strategies for declarative pipeline management Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve … contribute towards their career development Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW, SAST/DAST tooling Strong communicator and able to interact with a range of stakeholders such as engineering teams and More ❯

Cloud Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python and Groovy and shell scripting) Strong experience with declarative Jenkins pipeline development … Designing branching strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW, SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering teams More ❯

maintain Backup systems effectively. Deploy Backup infrastructure for various platforms and clients. Become a technical expert in Backup technologies. Duties and Responsibilities Participate in problem management and incident resolution. Support and enhance existing Backup solutions. Serve as an escalation point, including on-call duties. Engage in projects and … needed. Maintain knowledge of vendor technologies. Position Specifications Behavioural competencies Motivated, eager to learn, proactive. Organized with excellent customer service and communication skills. Strong problem-solving and troubleshooting abilities. Critical competencies 3+ years' experience with backup technologies. Veeam v10/v11/v12 expertise, including Cloud Connect. Experience with More ❯

Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, and EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python, Groovyand Shell scripting) Strong experience with declarative Jenkins pipeline development Designing branching … strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve others within … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW and SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering More ❯