1 of 1 Problem Management Jobs in Wakefield

contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal … closely with IT functional and platform squads to provide input into and validate proposed service designs for new solutions/services. Co-ordinate the management and resolution of major incidents in line with the IT Incident Management process, keeping stakeholders informed, identifying lessons learned and driving follow up … actions. Delivers effective Problem Management, taking responsibility for identifying trends in issues over time, prioritising problems, understanding their complexity and updating key stakeholders. Ensure the IT Change Management process is adhered to and attend Change Approval Board (CAB) as required. Manage SLA adherence with internal IT squads More ❯