5 of 5 Problem Management Jobs in West Yorkshire

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst … We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous … improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal … closely with IT functional and platform squads to provide input into and validate proposed service designs for new solutions/services. Co-ordinate the management and resolution of major incidents in line with the IT Incident Management process, keeping stakeholders informed, identifying lessons learned and driving follow up … actions. Delivers effective Problem Management, taking responsibility for identifying trends in issues over time, prioritising problems, understanding their complexity and updating key stakeholders. Ensure the IT Change Management process is adhered to and attend Change Approval Board (CAB) as required. Manage SLA adherence with internal IT squads More ❯

progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear … of request. Its a broad and exciting role, so were looking for someone up for a challenge - if youre a personable and a communicative problem-solver, then this is the role for you. Core responsibilities Provide support to customers and colleagues facing more complex service requests regarding Arbor Troubleshoot … support as necessary Investigate and produce detailed bug reports and product feedback requests to internal Product and Engineering Teams Support with incident analysis and problem management Adhere to Service Level Agreements to ensure customers receive support in a timely manner Keep up to date with new product releases More ❯

maintain Backup systems effectively. Deploy Backup infrastructure for various platforms and clients. Become a technical expert in Backup technologies. Duties and Responsibilities Participate in problem management and incident resolution. Support and enhance existing Backup solutions. Serve as an escalation point, including on-call duties. Engage in projects and … needed. Maintain knowledge of vendor technologies. Position Specifications Behavioural competencies Motivated, eager to learn, proactive. Organized with excellent customer service and communication skills. Strong problem-solving and troubleshooting abilities. Critical competencies 3+ years' experience with backup technologies. Veeam v10/v11/v12 expertise, including Cloud Connect. Experience with More ❯