22 of 22 Problem Manager Jobs

An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing structure and frameworks by which the IT department as a whole … operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is … to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors and incidents that cannot be prevented, and where possible prevents incidents from occurring. The Problem manager will work closely with the various technical owners, analysts and major incident More ❯

Join to apply for the Group IT Problem Manager role at Midland Credit Management, an Encore Capital Group Company Join to apply for the Group IT Problem Manager role at Midland Credit Management, an Encore Capital Group Company Get AI-powered advice on this job and more exclusive features. An excellent opportunity has arisen for a … Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of … responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice More ❯

a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here. Please note: this role is mapped to ‘Senior Service Manager’ on our internal Career Path Framework. Job Introduction Join the BBC: Be at the Heart of Technology Operations! The Service Delivery and Compliance team is the backbone of Technology … collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining … a known error database to efficiently manage incidents and support critical resourcing decisions. Proactive problem management is crucial for a seamless user and audience experience. You'll regularly analyse incident data to identify problems and drive immediate solutions. You'll also manage high-priority problems and post incident reviews, leading investigations and diagnoses of complex issues involving various technologies More ❯

Learning and AI), cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for a Problem Manager to join our growing Service Management team. In this role, you will manage problems through their lifecycle, support root cause analysis, reduce recurring issues, and contribute to … continuous IT service improvement. You will also collaborate closely with Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification to resolution, ensuring adherence to procedures and timelines. Investigate root causes with technical teams and suppliers, track corrective actions to completion. Analyze incident and problem data … to identify trends and areas for improvement. Collaborate with Major Incident Managers for post-incident reviews and problem tracking from major incidents. Maintain accurate Problem Records, documenting causes, actions, and outcomes. Facilitate Problem Review Meetings, gather input, and follow up on action items. Communicate problem status and progress clearly to stakeholders. Support Continual Service Improvement by More ❯

we're on a mission to revolutionise the betting and gaming industry by combining cutting-edge technology with a relentless focus on customer experience. As a Major Incident and Problem Manager, you’ll be a key player in ensuring the resilience, stability, and continuous improvement of our global technology ecosystem. You’ll lead a talented team of incident … incident analysis and preventative action, you’ll be the calm at the centre of the storm Job Description What You’ll Be Doing: Own and manage major incidents and problem records end-to-end Drive root cause analysis and implement long-term preventative measures Collaborate with global stakeholders to maintain world-class incident response Deliver improvements to tooling, processes … What You Bring to the Table: Proven track record managing high-severity incidents in complex environments Experience within the betting & gambling industry Strong knowledge of ITIL processes (Foundation or Manager Certificate desirable) Experience in global, multi-platform technology organisations Excellent communication and stakeholder management skills – from engineers to executives Cool-headed crisis manager with strong analytical and problem More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful … candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful … candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of More ❯

Job Title: Incident and Problem Manager Location: London/Remote About Role The Incident & Problem Manager will be accountable for overseeing the internal incident management process for business impacting events, ensuring that triage, external escalations, customer communication, and service restoration are managed in an expedited fashion. In addition, the Incident & Problem Manager will be … responsible for owning problem resolution, working collaboratively across all Thredd departments to ensure that root cause is identified and alleviated to avoid future incident iterations. The Incident & Problem Manager is responsible for defining and handling the internal incident management process alongside key stakeholder communication and third-party escalations. The successful candidate is also responsible for leading the … and collaborate effectively across multiple departments is crucial. The focus should be on fostering openness and honesty, with an emphasis on identifying root causes without assigning blame. The Incident & Problem Manager will also be required to be on call during extended service hours. Previous experience defining processes will be essential for success in this position. Key Responsibilities Incident More ❯

Function: Digital IT Role Title: IT Problem Manager - MPF4135 Reports To: Head Of Technical Services Salary: £46735- £55755 Overview: The IT Problem Manager will oversee the identification, analysis, and resolution of IT problems across the university. This role is crucial to ensuring recurring issues are addressed effectively, avoiding re-occurrence, minimising disruptions and enhancing the overall … user experience for staff, faculty, and students. Responsibilities Problem Management : Lead the management of IT problems across the university, ensuring alignment with ITIL and the overall service management strategy to ensure high-quality problem resolution and support for all university sectors. Ensure ownership of communication around problems. Incident and Problem Coordination : Collaborate with the Incident Manager … Engagement : Collaborate with stakeholders across the university to understand their IT needs and provide tailored solutions to problems. Performance Monitoring and Reporting : Monitor and report on the performance of problem management activities across the university, generating and presenting regular reports on trends and outcomes to senior management. Budget Management : Oversee the budget for problem management activities across the More ❯

Join to apply for the IT Problem Manager role at Marsh McLennan Join to apply for the IT Problem Manager role at Marsh McLennan Get AI-powered advice on this job and more exclusive features. We are seeking a talented individual to join our IT Problem Management team. This role will be based in either … our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you’ll assist in the … development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce incident volumes, streamline their resolution, or enable incidents to be More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management Consultants More ❯

IT Problem Manager - FTC 📍 Higher Education 💼 6 Month Fixed Term Contract 💰 £45,000 – £55,000 (per year) Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. As IT Problem Manager , you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption … technical teams and service leads, you’ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: 🔹 Lead the IT problem management process, aligned with ITIL best practices 🔹 Conduct root cause analysis and implement long-term fixes 🔹 Work cross-functionally with incident and service teams 🔹 Maintain the Known Error Database … Collaborate with stakeholders to improve outcomes 🔹 Monitor performance and report to senior leadership 🔹 Drive continuous improvement and develop team capability What we’re looking for: ✅ Strong background in IT problem management (ideally in higher education) ✅ ITIL Foundation certification (advanced certification desirable) ✅ Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) ✅ Excellent communication, leadership, and analytical skills ✅ Passion More ❯

the job poster from Harvey Nash Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus. As IT Problem Manager , you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff, students, and faculty. Working closely with technical teams and service leads … you’ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: Lead the IT problem management process, aligned with ITIL best practices Conduct root cause analysis and implement long-term fixes Work cross-functionally with incident and service teams Maintain the Known Error Database (KEDB) Collaborate with stakeholders to … improve outcomes Monitor performance and report to senior leadership Drive continuous improvement and develop team capability What we’re looking for: Strong background in IT problem management (ideally in higher education) Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.) Excellent communication, leadership, and analytical skills Passion for delivering outstanding IT service and user experience Apply now More ❯

agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with … multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system are thoroughly assessed More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process … driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting requirements and service/ More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process … driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting requirements and service/ More ❯

Problem Manager 6 Month FTC Division – Technology Resilience Department - Service Desk Services Salary - National (Edinburgh and Leeds) ranging from £52,400 to £80,600 and London £57,700 to £88,600 per annum (salary offered will be based on skills and experience) About the FCA The FCA regulates the conduct of 45,000 firms in the UK to … our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA . What will you be doing? You will join the Technology Problem Management team within Technology Resilience, consisting of four members: one Lead and three Problem Managers. This team is responsible for the end-to-end Problem Management process … driving an industry-leading strategy to enhance capabilities in root cause identification, overseeing actions resulting from high-priority incidents and implementing proactive Problem Management practices. In addition, the role involves producing management information and dashboards that provide a comprehensive “state of the nation” view of the Problem estate. These insights will support various reporting requirements and service/ More ❯

doing: Tackling Root Causes: Resolve and control the root causes of incidents within Technology & Operations, ensuring they don't happen again. Leading Escalations: Act as the go-to escalation manager for problems affecting multiple service teams. Strong problem-solving and analytical skills, with the ability to make decisions under tight SLAs. Monitoring: Monitor system performance and capacity, taking More ❯

IT Problem and Esculation Manager - Hybrid working My client is seeking an experienced and technically hands onIT Problem and Esculation Manager This is a fantastic opportunity to make a real impact by ensuring smooth IT operations, improving user experiences, and driving technological innovation. The Role: Tackling Root Causes: Resolve and control the root causes of incidents … within Technology & Operations, ensuring they don't happen again. Leading Escalations: Act as the go-to escalation manager for problems affecting multiple service teams. Strong problem-solving and analytical skills, with the ability to make decisions under tight SLAs. Monitoring: Monitor system performance and capacity, taking corrective actions as needed. Expert Coordination: Provide expert advice and coordinate on More ❯

It manages the operation, enablement, and management of network infrastructure to enable EE/BT and Three to deliver excellent customer experiences at minimal cost. Reporting to the Senior Problem & CI Manager, this role will proactively manage all aspects of Problem Management & CI using industry best practices to identify and resolve root causes of Incidents and Events … cross-functional collaboration. This is a hybrid role requiring a minimum of two days per week in our Central Reading office. Key Responsibilities: Own and manage the delivery of Problem Management & CI by MBNL's partners to achieve business outcomes and targets set by EE/BT, Three, and the MBNL Board. Continuously improve methodologies, processes, systems, controls, capabilities … class operational service. Collaborate with peer teams in the supplier ecosystem, EE/BT, Three, and MBNL to create a high-performing, service-oriented organization. Identify, prioritize, and progress problem investigations to resolution proactively. Ensure supplier outcomes align with agreed targets. Identify operational and business risks and escalate appropriately. Coordinate with Incident and Change Management to ensure quality inputs More ❯