Head of Customer Operations
- Hiring Organisation
- ASC Connections Ltd
- Location
- Bedford, Bedfordshire, South East, United Kingdom
- Employment Type
- Permanent
Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals … SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high-performing teams. Expertise in process improvement and operational optimisation. Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus). ...