Technical Service Delivery Manager
- Location
- Luton, England, United Kingdom
services within a Defence environment. The successful candidate will act as the interface between the engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence. Key Responsibilities: Manage technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication. Map, review, and optimise … technical solutions and recommend improvements to ways of working. Provide consultancy and guidance to the engineering community on service management best practices and process improvements. Collaborate with cross-functional teams to drive service performance, resolve complex issues, and implement sustainable solutions. Monitor service metrics, identify trends, and support continual ...