Select how often (in days) to receive an alert: Senior Process Management Consultant Location: UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham Job-ID: 213483 Contract type: Standard Business Unit: Information Technology Life on the team Senior Process Management Consultant Responsible for defining and improving processes within Group IS through high-level consultancy and contribute … to implement our IT Operating Model. Lead and implement processimprovement initiatives triggered notably by the CI function ensuring optimisation of IT processes and the elimination of inefficiences. What you'll do The Senior Process Management Consultant will collaborate with cross-functional teams, mentoring staff, and providing strategic insights to enhance overall performance. Transformation Programme The purpose … industry-leading practices such as ITIL, Agile, or DevOps to improve efficiency, decision making approach using RASCI/RAPID, coaching operational teams to embed their processes, ensure adoption of process definition and new ways of working through cascading process definitions and maps, and liaising with Continuous Improvement members of the ITOM and CI team. Working with the More ❯
Select how often (in days) to receive an alert: Senior Process Management Consultant Location: UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham Job-ID: 213483 Contract type: Standard Business Unit: Information Technology Life on the team Senior Process Management Consultant Responsible for defining and improving processes within Group IS through high-level consultancy and contribute … to implement our IT Operating Model. Lead and implement processimprovement initiatives triggered notably by the CI function ensuring optimisation of IT processes and the elimination of inefficiences. What you'll do The Senior Process Management Consultant will collaborate with cross-functional teams, mentoring staff, and providing strategic insights to enhance overall performance. Transformation Programme The purpose … industry-leading practices such as ITIL, Agile, or DevOps to improve efficiency, decision making approach using RASCI/RAPID, coaching operational teams to embed their processes, ensure adoption of process definition and new ways of working through cascading process definitions and maps, and liaising with Continuous Improvement members of the ITOM and CI team. Working with the More ❯
requirements for our Device Lifecycle Management (DLM) service offering. The activities, in collaboration with the Global Stock Level Manager(s), will include but not be limited to the repair process, replenishments processes, spare part ordering, and disposal process. What you'll do Operations Management Initiation & presentation of KPI measures including relevant parameters to monitor repair cycle, parts supply & disposal … demand. Produce, run, interpret monthly analytics data, apply logic-engines, and define required actions for relevant devices. Manage transfer order replenishments to success. Detect quality & process problems, derive, and implement appropriate improvement measures. Team (functional responsibility) Collaborate with Global Stock Level Manager to enable sufficient processing. Organize and implement regular operational interface and cross-functional meetings. Participate actively … Pass on knowledge standards, provide training, and support new employees. Projects & Change Management Support projects to optimize and expand existing services (operational processes, systems, transactions, IS interfaces). Identify process gaps and continuously drive automation and process improvements. Participate actively in change management activities and projects. What you'll need Must have or be willing to obtain SC More ❯
HPC), organising technical workshops, and developing efficient data management tools and processes. Your work will support strategic decision-making, enhance information flow, and contribute to the MCW's Productivity Improvement Plan on this landmark infrastructure project. Key Responsibilities: Coordinate and organise workshops with HPC, collaborating with MCW leads and SZC Strategy and Transformation teams to optimise data and knowledge … Develop and maintain Power BI dashboards, ensuring high data quality through collection, cleansing, validation, and analysis. Conduct bespoke data investigations to identify system anomalies, drive product development, and support process improvements. Create semi-automated analytical processes, document methodologies, and visualise data for performance management and reporting. Promote data-driven decision-making by sharing insights, representing the programme in forums … Power BI dashboard creation and hands-on experience with Microsoft Power Apps. Solid understanding of Office 365 tools, especially Excel, PowerPoint, Word, SharePoint, and Teams. Experience with data warehousing, process automation, and machine learning tools and techniques. Familiarity with model-driven apps and related technologies (e.g. JavaScript). Knowledge of SQL, Python, R, GIS packages, statistics, and cloud platforms More ❯
and participate in IT projects, ensuring timely completion and alignment with business objectives. Compliance: Ensure systems comply with organisational policies, standards, and regulatory requirements such as ISO 27001. Continuous Improvement: Identify areas for improvement and implement solutions to enhance system performance and user experience. Supplier Management: Maintain relationships with IT suppliers and outsourced service providers, ensuring cost-effective … Familiarity with cybersecurity best practices and tools. Proficiency in scripting languages (PowerShell, Python) for automation tasks. Soft Skills: Excellent problem-solving and analytical skills. Ability to identify and implement process improvements and automation. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and strong organisational skills. Ability to manage multiple More ❯
matter expert, handling complex IT issues beyond the service desk and mentoring colleagues as needed. Deliver Technical Solutions: Analyze needs, produce specifications, coordinate with vendors, and lead software/process deployments in line with standards. Promote Learning: Stay current with national standards, technologies, and best practices; mentor new staff and develop training materials to bridge knowledge gaps. About us … suppliers to: Procure necessary hardware or licenses, coordinate deliveries, and schedule installations Verify that deliverables meet specifications, performing acceptance testing and sign-off Oversee deployments of new applications or process changes: Schedule releases, communicate maintenance windows to stakeholders, and validate rollback plans Ensure all changes go through formal change-control processes, with proper approvals and documentation Foster Continuous Learning … data cleanups, and schema migrations as needed Regularly collate and analyze performance metrics for systems, applications, and supplierspresent findings in written reports that highlight trends, risks, and opportunities for improvement Ensure all work (from code changes to infrastructure updates) is thoroughly recorded in line with organizational procedurescomplying with audit requirements and change-control policies General Autonomy and Decision-Making More ❯
Hertford, Hertfordshire, South East, United Kingdom
B3Living
meet business needs by overseeing service delivery performance, managing KPIs, and planning service strategies. Youll handle day-to-day budget admin, including raising purchase orders while identifying and implementing process improvements to drive efficiency. Youll also work closely with customers, gathering feedback and resolving concerns, and collaborate with stakeholdersinternal teams, contractors, and suppliers to ensure services are delivered effectively … shortlisted candidates will be invited to complete an Excel-based assessment and must pass this before being offered a face-to-face interview. This will be a two-stage process, taking place on separate days, so please be prepared for both stages. Were a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or … applicants who meet the minimum selection criteria for the job. Other organisations may call this role Service Performance Manager, Customer Services Delivery Co-ordinator, Operations and Service Lead, Service Improvement Manager, Service Operations Co-ordinator, Delivery and Performance Lead, Client Services Operations Manager, Service Strategy and Support Lead, Service Efficiency and Engagement Officer, or Service Delivery and Stakeholder Liaison More ❯
Analyst to join their systems and finance team. This is a fantastic opportunity for someone who has strong experience with IFS (Apps 10 or Cloud) and a passion for processimprovement, finance system optimisation, and cross-functional collaboration. You'll play a key role in enhancing and supporting the IFS finance modules (AP, AR, GL, Projects), while contributing … system issues as part of wider change initiatives Provide day-to-day support and training to business users across finance-related modules Assist in creating and maintaining system documentation, process flows, and user guides Work on automation and report development in line with user requirements Engage with internal stakeholders and external vendors to resolve system-related queries Support IFS … advantage Proficient in Microsoft Office tools (Excel, Word, Visio, Project, etc.) Why you should join our client- Join a forward-thinking business with an established ERP landscape and active improvement roadmap Get hands-on with IFS at scale while playing a visible role in transformation projects Collaborate with high-performing teams across multiple geographies Enjoy a remote-friendly working More ❯
Analyst to join their systems and finance team. This is a fantastic opportunity for someone who has strong experience with IFS (Apps 10 or Cloud) and a passion for processimprovement, finance system optimisation, and cross-functional collaboration. You'll play a key role in enhancing and supporting the IFS finance modules (AP, AR, GL, Projects), while contributing … system issues as part of wider change initiatives Provide day-to-day support and training to business users across finance-related modules Assist in creating and maintaining system documentation, process flows, and user guides Work on automation and report development in line with user requirements Engage with internal stakeholders and external vendors to resolve system-related queries Support IFS … advantage Proficient in Microsoft Office tools (Excel, Word, Visio, Project, etc.) Why you should join our client- Join a forward-thinking business with an established ERP landscape and active improvement roadmap Get hands-on with IFS at scale while playing a visible role in transformation projects Collaborate with high-performing teams across multiple geographies Enjoy a remote-friendly working More ❯
Expert (SME) Team to work within the AMZL network. The SME works across technology and operations teams on the visions, prioritization, development, optimization, and sustainment of technology and related process in order to positively impact customer experience while supporting business growth. Travel approx. 25% World Wide (WW) Delivery Stations Key job responsibilities Partner with tech organization and contribute to … Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale A day in the life You will work with operational teams (Engineering, Quality, Execution) and technical teams (Software Engineers, Product Managers) to … s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The SME organization are functional experts on the software tools within process areas and their application in the AMZL network. As a Sr. Program Manager, you will define the problem, solution, and process the team uses to deliver best in More ❯
service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance … a senior operations leadership role , ideally within a customer-focused, fast-paced environment. Track record of leading large-scale operations and driving successful business transformation. Experience implementing automation and process improvements to enhance efficiency and scalability. Strong people leadership skills, with a history of developing and inspiring high-performing teams . Exceptional change management capabilities , with the ability to More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯
join our dynamic and forward-thinking Transition Services team. This leadership role involves guiding a team of Business Analysts (BAs) and Transition Managers, driving strategic initiatives, and spearheading business process improvements that align with our digital transformation goals. As a Senior BA, you will collaborate with cross-functional stakeholders, including product owners, solution architects, engineers, support teams and executive … consultations with our stakeholders to enable them to understand their goals and help them develop structured plans that allow them to meet the desired outcomes. Champion and drive business processimprovement initiatives using structured methodologies. Stay up-to-date with emerging trends in telecom and cloud technologies , bringing innovative solutions to the business Who we are Who we … haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform build, maintenance and retirement. The other stuff we are More ❯
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
BGL Group
and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements and service enhancements. Identifying and recommending opportunities for continual service improvement to enhance business value. Engaging with stakeholders and assisting in company-wide communications for priority incidents. … Contributing to increasing process maturity and effectiveness through Continuous Service Improvement. Advocating for the end customer, ensuring a strong customer focus when managing incidents. Supporting the generation of monthly operational reports, including detailed analytics. Helping to educate the business on relevant service management processes. Participating in an out-of-hours incident management support team as required. What we'd More ❯