IT Service Desk Analyst
- Hiring Organisation
- Office Angels
- Location
- Epsom, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
users at all levels. Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service. Help drive service quality and improvement Spot recurring trends and raise problem records. Take part in CAB meetings and contribute to change management. Work on projects, office moves, and continuous … improvement initiatives. Build great relationships with users and IT teams. Be a trusted partner to the business. Provide friendly, professional and empathetic support, especially under pressure. Keep users updated regularly and ensure they're happy with the outcome. Create and maintain documentation. Ensure assets are tagged, tracked and compliant. ...