1 of 1 Process Improvement Jobs in Esher

management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure ticket resolution times adhere to SLAs. Process Improvement: Proactively review trends and suggest process improvements. Performance Reviews: Conduct regular performance reviews and set objectives that will aid team members … a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and work with the business and Head of IT Operations around capacity planning. About the company All around the world, Healix safeguards people's More ❯