1 to 25 of 52 Process Improvement Jobs in Glasgow

Business Support Serve as the bridge between IT and the business aligning technology with the business goals. Serve as the point of contact for resolving operational challenges and business process issues. Proactively evaluate business operations to identify opportunities for improvement and increase efficiencies. Provide support to end-users to enhance adoption of new systems and processes. Develop and … maintain documentation, including user guides, process manuals, and FAQs. Collaborate with IT and support teams to ensure seamless operation of business systems. Business Analysis Gather, analyse, and document business requirements from stakeholders. Identify gaps in current processes and propose efficient, scalable solutions. Develop detailed process maps, business cases, and impact assessments. Translate business needs into functional and non … and successful execution of project deliverables. Monitor and report on project progress to stakeholders and senior management. Manage change requests, ensuring minimal disruption to project outcomes. Innovation and continuous improvement Stay up to date on emerging technologies. Identify and implement process improvements. What you’ll need to do the role: Education and Experience Bachelor’s degree in information More ❯

days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays Hybrid working – home and Glasgow office Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available Employee Referral Scheme Flexible benefits package that aims to offer something … and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative research studies (e.g., interviews, focus groups, workshops … analyse customer and business data from CRM systems, transactional databases, surveys, and feedback platforms. Use statistical techniques, exploratory analysis, and predictive modelling to uncover trends, forecast behaviour, and identify improvement opportunities across the customer journey. Synthesise data from multiple sources (VoC, market intelligence, internal analytics) to provide a 360-degree view of customer and business performance. Translate complex data More ❯

and communicate/escalate to stakeholders as needed. Re-engineer processes for the global AI program and support the design and implementation of approved initiatives. Act as a Business Process Subject Matter Expert, collaborating with IT to recommend process improvements and support change management. Identify opportunities for innovation and continuous improvement, prioritize initiatives, and manage their implementation. … Collaborate with stakeholders to streamline activities, introduce process metrics, staffing models, and controls. Establish a strong understanding of IT data sources to generate, validate, and discuss data sources and validity. Build sustainable relationships with Claims Handlers, IT, Data, and actuarial departments, as well as other key internal departments. Lead MI/BI projects to support data generation activities and … with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us More ❯

such as Scrum or Kanban within the clearing and settlement teams. Understanding the Domain: Cross team collaboration Requirement Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements. Process Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency. Stakeholder Communication: Maintain clear communication with stakeholders, including customers, developers, product managers, and product owners. More ❯

on project financials, including cost tracking and variance analysis. Reporting:Prepare and present regular project status reports to senior management and stakeholders. Ensure transparency and accountability in project reporting. Process Improvement:Continuously improve project management processes and methodologies. Implement best practices and lessons learned to enhance project delivery. Required Experience, Skills, and Attributes Proven experience in IT project … including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours. During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with … us during the application process is treated in confidence. If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email . Enquiries only please - applications will not be accepted via email. Please note that we will not accept unsolicited CVs sent to the business More ❯

feedback to improve service quality and strengthen relationships. Provide regular account management information and service insights to the Head of Service Delivery to support strategic decision-making and continuous improvement initiatives. Provision of monthly performance reports, detailing Mitel’s performance within the SLA Work closely with Commercial, Account Management, and Renewals Teams to ensure that renewals are not only … profitability analysis. Communicate effectively with customers, internal teams, and stakeholders through clear reporting, service reviews, and proactive dialogue. Growth Mindset - Demonstrate a growth mindset by embracing feedback, seeking continuous improvement, and proactively developing new skills to adapt to evolving customer and business needs. Full UK driving License May require work out-of-hours when required. Additional Skills (Advantageous) Presentation … Analysis – ability to interpret service data and trends to drive improvements. Technical Acumen – a working understanding of IT infrastructure, networks, or cloud technologies to better engage with technical teams. Process Improvement (e.g., Lean, Six Sigma) – experience identifying inefficiencies and driving operational enhancements. For more information, visit Why Mitel or follow us on LinkedIn here. Mitel is committed to More ❯

indirect procurement operational activity and report into the Procurement Enablement Manager. The procurement enablement team will offer a strong backbone to our category management team, to provide improvements to process, data, governance, reporting and analytics. We are the beginning of a transformation journey in procurement, and we will be implementing new technology solutions over the next 3 years. Your … together with procurement enablement team) procurement processes, policies Identifying cost saving opportunities towards the category management team Ensuring best practice for ongoing compliance initiatives including ESG Advise on system improvement by means of configuration or process improvements, informing the most efficient and effective use of Procurement systems. Provide systems support and training on the Procurement and other appropriate More ❯

the business value, security and innovative potential of their IT infrastructure We are seeking analytical and detail orientated Business Analysts who will be responsible for shaping business solutions, driving process improvements, and ensuring that business objectives are met through effective collaboration with stakeholders at all levels. What will you be doing? Lead the end-to-end business analysis process … business and functional requirements. Conduct in-depth analysis of business processes, systems, and data to identify opportunities for optimisation, automation, or transformation. Develop high-quality documentation, including business cases, process maps, user stories, use cases, and acceptance criteria. Translate business requirements into technical specifications and work closely with solution architects, developers, engineers, service managers, and project managers to ensure … and problem-solving skills, with the ability to think strategically and deliver practical solutions. Excellent communication, facilitation, and stakeholder management skills, including experience working with senior executives. Proficient in process modelling (e.g., BPMN, UML) and business analysis tools (e.g., Microsoft Visio, Lucidchart, Jira). Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training More ❯

be doing: Designing and developing solutions aligned with our Technology Strategy and engineering standards Documenting all development work according to agreed procedures and best practices Contributing to peer reviews, process improvements, and ongoing education around development standards Owning the software configuration management process, including version control and code promotion Collaborating with the Development Team Leader to plan and More ❯

Strategic Initiatives Advisor’. In this critical role, you will be responsible for transformation and change management, analyzing end to end business processes across the organization, identifying areas for improvement and implementing solutions to enhance efficiency and drive growth. You will take ownership and collaborate closely with cross-functional teams in GIH and IH to understand business needs, gather … intake documents, business value and actionable plans. Responsibilities Conduct thorough analysis of existing end to end business processes to identify inefficiencies, bottlenecks, and develop sustainable, repeatable, and quantifiable business process improvements. Take ownership from concept to implementation and work with GIH and IH stakeholders in business, transformation, technology, and delivery teams. Work closely with stakeholders in a matrix organization … to gather requirements and understand business objectives. Develop and document detailed process maps, workflows, intake forms and business requirements. Utilize analytical tools and techniques to quantify business value and ROI of proposed solutions. Design and implement innovative solutions to optimize processes, streamline operations, and drive business growth. Collaborate with technology and transformation teams to translate business requirements into actionable More ❯

as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity … in warehouse operations, stock handling, production processes, and operational efficiency. Provide hands-on consultancy and support to drive platform adoption, user engagement, and measurable customer success outcomes. Facilitate continuous improvement in customer warehouse and production operations by identifying and enabling process and system enhancements. Deliver tailored training and enablement, including documentation, workshops, and knowledge transfer sessions for end … customers by developing and refining best practice frameworks, delivery playbooks, training content, and customer-facing documentation. Capture customer feedback and insights to inform product development, service enhancements, and strategic improvement roadmaps. Create and maintain reusable enablement assets to support efficient and scalable onboarding, customer success delivery and internal knowledge management. Responsibilities End-to-End Implementation & Delivery Develop and maintain More ❯

be doing: Designing and developing solutions aligned with our Technology Strategy and engineering standards Documenting all development work according to agreed procedures and best practices Contributing to peer reviews, process improvements, and ongoing education around development standards Owning the software configuration management process, including version control and code promotion Collaborating with the Development Team Leader to plan and More ❯

wider business, responding to data requests and regulatory inquiries Conducting in-depth analysis to uncover workforce insights related to talent acquisition, engagement and other HR initiatives Identifying and recommending process improvements, scoping future HR system requirements and securing leadership buy-in What you’ll need You have demonstrable experience of HR analytics, with a strong understanding of the employee … and for the future. Here’s what we offer you Inclusion is at the heart of everything we do If you require any accommodations or support during the application process, please feel free to reach out to us. We're here to help ensure an inclusive and accessible experience for everyone. #J-18808-Ljbffr More ❯

end-to-end service ensuring compliance with University, College and School standards, policies and procedures. 2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a scalable operating model which underpins support for PGR activities and enhances both the student and staff experience. This will include … new arrivals. 7. Effectively plan, organise and manage the annual PGR Annual Progress Reviews (APRs), providing specialist knowledge and organisational expertise. Postholder will contribute to a culture of continuous improvement, influencing colleagues to identify and implement process improvements and improving service quality when appropriate. 8. Manage the student recruitment process throughout the academic year. Gather, generate and More ❯

Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯

Experience in change management – Involvement in delivering or supporting organizational change, with a focus on stakeholder engagement, implementation planning, and adoption. Business analysis experience – Skilled in gathering requirements, identifying process improvements, and translating business needs into clear documentation to support solution design and delivery. Understanding or knowledge of investment banking – Familiarity with the products, processes, or regulatory landscape of More ❯

into systemic and latent reliability issues, incident management, problem management. Participate in all aspects of incident management including awareness, communication, remediation, retrospective/root cause analysis. Identify and implement process improvements of MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve). Support operations & engineering teams on Azure. AWS and GCP are nice to have. Training & mentoring More ❯

function that plays a crucial role in shaping the businesses reporting capabilities and data strategy. The successful candidate will work at the heart of data quality, governance, and business process improvement—collaborating closely with internal teams and stakeholders to deliver insight and drive better decision-making. Key Responsibilities: Partner with Reporting, Data Governance, and Data Engineering teams to More ❯

is clear, to redefine the future of banking and help craft innovative solutions. Join us as a Systems Analyst, where you'll play a key role in driving governance, process improvement and agile transformation across the business. Before applying for this role, please read the following information about this opportunity found below. To be successful as a System … as well as job-specific technical skills. This role has the option to work from either the Knutsford or Northampton office. Purpose of the role To implement data quality process and procedures, ensuring that data is reliable and trustworthy, then extract actionable insights from it to help the organisation improve its operation, and optimise resources. Accountabilities Investigation and analysis More ❯

data management/governance and information security. What you'll need to succeed Key Skills: SQL/PLSQL Cloud/SAAS Business Analysis Requirements definition and analysis Data Modelling Process Improvement Data Management/Governance BI reporting and visualisation (Qlik, PowerBI) Agile If you're interested in this role, click 'apply now' to forward an up-to-date More ❯

technical implementations. Key Responsibilities · Act as the Onsite Solution Architect, translating complex business requirements into scalable Dynamics 365 Finance solutions. · Lead solution design workshops, analyse business processes, and recommend process improvements aligned with D365 capabilities. · Prototype, configure, and test solutions to ensure they meet project needs and expectations. · Collaborate with technical teams to translate functional requirements into technical specifications. … Document configurations, user stories, and business process flows. · Lead gap analysis, identify functional and non-functional requirements, and provide fit-gap assessments. · Guide users through testing phases and provide training/support as needed. · Coordinate across business units, offshore teams, and technical teams to deliver integrated solutions. · Travel as required to support project engagements. Required Skills & Qualifications · Bachelor’s More ❯

and new leaders, supporting their career development and technical growth. Identify and eliminate blockers while improving tooling, automation, and development workflows. Promote operational excellence through effective monitoring, alerting, and process improvement. Coordinate cross-team initiatives and ensure successful delivery of complex features. Requirements: Passionate about building products that make a real-world impact. Bachelor’s degree in Computer Science More ❯

reports: Hire, train, mentor engineers and specialists. Set objectives and identify growth opportunities. Provide performance feedback. Promote a culture of autonomy, resilience, respect, and accountability. Encourage continuous technical and process improvements. Match individuals to appropriate tasks and reorganize teams as needed. Assist with customer escalations. Participate in setting and maintaining the department budget. Required Qualifications Bachelor’s degree in More ❯

or opportunities, undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data, and technology. You will identify areas for improvement, explore feasible options, analyse the effects of change, and define success measures. You will make decisions related to prioritisation and minimum viable product by using analysis-led insights, ensure … quantify potential business benefits. Business modelling: Experience in leading the modelling of processes, systems, and data at varying levels of detail or complexity across a project or programme. Business process improvement: Skill in identifying opportunities to improve business performance within a project or programme. Business process testing: Expertise in supporting the design, execution, and assessment of business … process tests and usability evaluations. Requirements definition and management : Proficiency in advising on the approach to requirements management within a project or programme. Stakeholder relationship management: Experience in communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences. Systems analysis : Skill in identifying and analysing IT system capabilities, developing models and system requirements. Testing: Ability to More ❯

in this role, you should have experience with: Proven experience in business and data analysis within complex end-to-end architectures. Expertise in re-engineering and managing data and process operating models. Successful implementation of governance or operating models across large global teams or functions. Other highly valued skills include: Senior-level experience in data management, risk, and controls … within financial services. Certification in process improvement or Lean Six Sigma. Deep knowledge of Risk, Finance, or Treasury business areas. This hybrid role is based in Glasgow. Purpose of the role : To enable effective data governance, risk management, and compliance, acting as a liaison between business units and the Data & Records Management (DRM) function, translating business needs into … implement data & records governance frameworks. Provide guidance on records classification, retention, storage, retrieval, and disposal. Monitor data quality and records metrics, identifying areas for improvement. Identify opportunities for data improvement and optimization. Support business data priorities and embed data & records decisions in BAU and change programs. Vice President Expectations : Contribute to strategy, requirements, and recommendations for change; manage resources More ❯