Technical Support Manager
- Hiring Organisation
- CitNOW Group
- Location
- Stirling, UK
- Employment Type
- Full-time
expanding portfolio of SaaS products. You'll bring strong leadership, coaching, and best practices to build a scalable support function whilst driving continuous improvement in processes and customer experience. The ideal candidate will have a passion for customer service and technology, strong people management skills and a proven ability … develop a high-performing, scalable Customer Support function, fostering a customer-focused culture that consistently delivers exceptional service Driving performance and scalability through process evolution looking at AI and tooling. Hold regular one-to-one and team meetings to coach, develop and maintain high levels of engagement and performance ...