cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that enhance business outcomes, user experience and operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including … operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development of recommendations, improvement plans and transformation roadmaps.* **AI in Service Management** – Support clients in understanding ...