4 of 4 Process Improvement Jobs in Northamptonshire

returns) Monitor and improve KPIs across service, cost, and delivery performance Collaborate with internal teams to implement backend tools and SOPs Analyse operational data to identify gaps and drive process improvement Support IT and global teams in systems integration and omni-channel enablement Ensure alignment between fulfilment operations and customer experience goals About You: 5+ years’ experience in More ❯

change through Barclays execution teams.To be successful as an IVR Optimisation Manager, you should have:Knowledge and experience working in contact center telephony or technology.Prior experience in business or process improvement skills.Data analysis skills.Other highly valued skills include:Knowledge Amazon AWS Connect or other telephony switches.Documentation standards and record keeping experience.You may be assessed on the key critical … launch of the new product.Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product/process before launch.Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels More ❯

tasks, troubleshooting, and documenting solutions. -Our customers are manufacturing companies, so daily activities include analysing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives. -The successful candidate will have experience in manufacturing or engineering organizations in a client facing role. They will be inquisitive, a logical thinker, have an interest in process improvement, and how products are manufactured and sold. Responsibilities Contribute to the Professional Services team by providing excellent customer service and support Review, analyse, and evaluate customer business requirements, product compatibility rules and solution objectives Participate in ongoing implementation team decisions and internal projects Lead implementation specific activities and workshops with new and existing customers Input issues and More ❯

shift automation operations and team performance Monitor and improve KPIs, SLAs, and inventory accuracy Manage staffing matters including absences, appraisals, and training Maintain up-to-date SOPs and drive process improvements Use data insights to make informed operational decisions Ensure all health & safety regulations are met Conduct team briefings and act as a communication link to leadership Ensure compliance More ❯