issues, incident management, problem management. Participate in all aspects of incident management including awareness, communication, remediation, retrospective/root cause analysis. Identify and implement process improvements of MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve). Support operations & engineering teams on Azure. AWS and GCP are More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Cobry Ltd
knowledge sharing. Identifying opportunities for further work/support and informing account managers. Internal Initiatives Keeping your certifications up to date. Suggesting and documenting process improvements. Providing weekly status updates to the Technical Lead on project status and priorities. You will need: Preferred prior experience delivering IT deployments or More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Barclays
from onboarding to growth and beyond. Tasks Create and own end-to-end journey maps , ensuring a clear line of sight across user experience, process pain points, and backlog priorities. Lead and facilitate engaging digital workshops (typically 5-8 participants), building future-state journey maps alongside stakeholders. Use FIGMA … A true hands-on service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in processimprovement and journey visualisation - assumption-based mapping isn't enough; we want research-backed insight. Strong visual design skills - especially using FIGMA (or … may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Your Benefits As a contract More ❯
delivery of Reward services. From driving operational excellence to influencing strategic outcomes, you'll be the go-to expert, building strong relationships, leading continuous improvement, and supporting the business' ambitious goals. Key Responsibilities Lead, develop, and retain a high-performing team that delivers excellent service and outcomes. Ensure appropriate … ensuring it is smooth, efficient, and engaging. Manage data integrity and legislative compliance, supporting inspections and audits as required. Identify and implement opportunities for processimprovement and system automation. Use data and trends to prioritise activities and shape future plans and initiatives. What You'll Bring Proven experience More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Mosaec
well versed in GIT-based workflows, and how to implement them into a system You'll have a focus on efficiency, user experience, and processimprovement You'll be a fast and efficient worker with great time management skills You'll be a team player, able to work … s next? We know what it's like not to know what's going on with a job application. Here's how our hiring process usually works: We'll review your application and portfolio. If we love what we see, we'll set up a call with our Head More ❯
Renfrewshire, Scotland, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
recommendations to support the design of improvements. * Prepare mechanical technical equipment specifications; develop mechanical designs in line with all specifications and standards. * Contribute to processimprovement within the operational and/or engineering team to deliver continuous improvements in quality, cycle time and asset utilisation. * Liaise with customers More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Pelion IoT Limited
maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service … or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is effectively captured and acted upon. Change Management & CAB: Actively participate in the weekly Change … Ability to manage multiple priorities and handle complex, time-sensitive issues with attention to detail. Experience in hosting service reviews, managing escalations, and implementing process improvements. Strong problem-solving skills and the ability to translate technical issues into business impacts. A background or experience with IP networks and troubleshooting. More ❯