1 of 1 Process Improvement Jobs in West Bromwich

optimising resource across Operations and the Contact Centre through effective forecasting and capacity planning, driving effective performance so that KPIs are delivered. Have responsiblility for driving efficiency through effective process design, innovation and automation where possible. They will provide input to Society wide projects including contributing to requirements gathering, identifying and managing risks and influencing outcomes. Responsible for the … the role will look like: Effectively manage and develop the Technical Support Team within Operations to ensure any technical issues are resolved quickly to avoid business disruption. Drive the Improvement and utilisation of the Societys Telephony and back-office systems to provide efficiency gains where possible. To ensure that the Board, ExCo and Operational MI packs are accurately completed … is introduced, attending relevant training where necessary. What you will bring to the role: Experience in operations management within the financial services industry, with a focus on customer outcomes, process improvement and risk management Strategic thinker, who can plan well considering options and risks. Motivated leader with strong leadership, communication, coaching, influencing and mentoring skills to deliver high More ❯