2 of 2 Process Improvement Jobs in West Malling

with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As our CSI Controller, you'll be the strategic brain behind our Continuous Service Improvement (CSI) engine. You'll be tasked with leading on initiatives that make our services smarter, faster, and more lovable for both our teams and our customers. You will be … a confident and capable process leader, bringing a blend of project design, leadership, and operational management skills to drive performance and continuous improvement across the organisation. If you're fluent in the language of data, process optimisation, dashboards, customer service, and service delivery, thenthis is the opportunity for you. What you'll be doing Analysing the processes … qualification or equivalent experience. Relevant ICT industry-recognised qualification to advanced level or equivalent experience. ITIL Foundation certification (bonus points for Practitioner or CSI). Strong understanding of process improvement methodologies such as Lean, Six Sigma, etc. Ability to work cross-functionally and influence without authority. Experience of providing regular reports and presentations on the status of improvement More ❯

senior stakeholders during incidents, delivering clear, timely and strategic communication. Coordinate technical and business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level incident reports and … incidents in a fast-paced, ITIL-aligned environment. Familiarity with strategic business operations and risk-based decision making Experience in service delivery and cross-functional team leadership. Involvement in process improvement and governance initiatives. Ability to manage competing priorities and deliver high-quality results quickly. Analytical mindset with strong attention to detail. Excellent communication, negotiation, leadership and decision … workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any. More ❯