5 of 5 Process Management Jobs in the East of England

their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯

IT Support Manager/IT Support Team Manager - hands on and people management Ipswich £50,000 - £53,000 plus up to 10% bonus (c£58k OTE), 7% - 15% pension, Life, IP, Healthcare and more We all want to work for that business that will look after us and our career, take social responsibility seriously, give back and really value … work, including a large office expansion, warehouse relocation and more. This is a challenging role but my goodness will it be rewarding. Manage, mentor and grow a team , own process management, formalise the department plus exciting project work, lots of learning and development opportunity and huge career potential with growth streams all over the business. IT is expanding … to the Head of IT, pushing him, helping your team be the best they can be and creating a centre of excellence. We need you to have solid people management experience as well as strong infrastructure knowledge , not afraid to jump on the helpdesk, then into a management meeting. People management, coordinating, leading and mentoring the team More ❯

a scale-up environment and can balance multiple priorities without losing focus on detail. Key Responsibilities Lead the full project lifecycle from bid through to production delivery. Apply project management methodologies (Agile, Waterfall, gated processes) to ensure successful outcomes. Drive quality and process management (APQP, Six Sigma) across all projects. Manage bids using structured approaches such as … communication, leadership and problem-solving skills. Comfortable challenging and improving processes in a growing, evolving organisation. Qualifications & Skills Degree in Engineering or related field (or equivalent experience). Project management certification (PMP, PRINCE2, CSM) desirable. Six Sigma Green/Black Belt highly advantageous. Strong working knowledge of APQP. Proficiency with project management tools (e.g. Jira, Trello, MS Project … business at the forefront of innovation, where youll be empowered to take ownership of delivery and play a key role in shaping its future success. ?? If youre a decisive, process-driven leader with the technical know-how and resilience to thrive in a scale-up, wed love to hear from you. More ❯

order to communicate effectively with our customers and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building, Web Development More ❯

Tier 1, Tier 2 and Tier 3 support functions Resolution of full range of technical support issues. Effectively communicate with customers, and within the company. Provide proactive monitoring and management of services to all customers. Be able to work without continuous supervision and be trusted to provide professional support services to Intercitys customers To be able to self-educate … support for core business products such as Touch Cloud, Touch Secure and Touch Technology Provide support for key business processes such as Pre-Sales, ROCO, Service Transition, and Service Management and Reporting. Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required. Drive automation across the department … Qualifications Degree or equivalent qualification in an IT related subject (equivalent professional experience may be considered) Cisco CCIE Aruba CCCP Expert level Radius Experience, including Cisco ISE, Aruba ClearPass Process Management ITIL is highly desirable Experience and Knowledge: A minimum of five years providing network/security solutions in a technical support role to a high technical level More ❯