2 of 2 Process Management Jobs in Hertfordshire

hybrid 2-3 days Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their businesses with almost 20,000 employees globally. The GIS Service Management function acts as the single point of engagement into Group Information Services (GIS) for Service Performance, Outcomes and Improvements. In collaboration with each business area, we aim to understand … again. We want to understand the challenges each business area has to deal with, as well as future requirements. To this end, there will be a single, straightforward engagement process and transparency of the demands on GIS, including all major operational run and change activities. Service Management will work across GIS to drive the outcomes the business expects. … What you'll do As a Service Manager, you will be responsible for leading Service Management activities across one or more business divisions. You will: Serve as the single point of contact for senior-level service escalations and support topics, proactively managing stakeholder communications and keeping key Group IS stakeholders informed. Collaborate with Strategic Partners to manage stakeholder communications More ❯

their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯