2 of 2 Process Management Jobs in Stockport

and software-related queries, providing guidance and troubleshooting assistance. Identify trends in customer and technical issues and report insights for continuous improvement. Service & Relationship Management Proactively communicate with customers and clients to ensure timely resolution of queries. Build strong, professional relationships with customers and key partners. Liaise with internal … Kingspan Sensor products where appropriate. Help expand and maintain our connected retail tank network. Support aftersales operations by identifying and addressing customer needs. Systems & Process Management Accurately manage and update customer records using our ERP, software, and helpdesk systems. Collaborate with field engineers to ensure efficient job completion … and knowledge sharing. Work towards achieving key performance indicators (KPIs) and targets set by management. Carry out additional tasks as required by the management team. Qualifications & Experience Essential: Five GCSEs (or equivalent), including English and Maths. Proven experience in a customer service role, preferably within a helpdesk or call More ❯