Conversational AI Manager
- Location
- City Of London, England, United Kingdom
primary day-to-day contact, the person who holds them to their commitments and reads their reporting sceptically. This is not a vendor management role. You are accountable for how well the agent serves clients, week by week, and for proving it. What you’ll do Own live performance … support it. A data‐led approach: comfortable in contact analytics, measurement design and structured root‐cause analysis, and hard to sell to Product management craft: outcome ownership, prioritisation by value, backlog discipline, in‐life iteration. Enough technical fluency to be a peer to an engineering‐minded manager ...