Senior Manager, Technical Support (1pm - 10pm)
- Location
- Belfast City District, Northern Ireland, United Kingdom
strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours 1:00-10:00pm GMT) which includes, but is not limited to; managing procedures related … ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively with cross-functional teams in Product Management, Engineering and Operations to ensure exceptional customer experience Utilize data analytics to identify areas of product improvement and serviceability for support Hire ...