Product Manager - Contact Centre
- Location
- City of Westminster, England, United Kingdom
Summary As a Product Manager within the Post Purchase and Customer Support team, you will be responsible for improving the experiences, tools and capabilities that support customers and colleagues across all customer support interactions. You will work closely with the Senior Product Manager for Customer Support … enhance the colleague experience. Working across customer journeys, colleague tooling, operational processes, automation capabilities and contact centre technologies, you will define and deliver product improvements that create measurable value for customers, colleagues and the business. You will partner with Engineering, Operations, Data & AI, Design and Service teams to shape ...