ProductSupportSpecialist London - Hybrid Up to £40,000 + Benefits Method Resourcing are proud to be partnered with a leading organisation who are looking to hire a ProductSupportSpecialist to play a key role in supporting and improving the operational systems. You'll act as a subject matter expert, providing … second-line support, analysing issues, and helping users adopt the products confidently and effectively. You'll work hands-on with configuration, user workflows, and system testing, triaging complex issues, validating fixes, and supporting go-lives. This role suits someone with solid technical understanding who enjoys problem-solving, training users, and turning system insights into real improvements. Key … Responsibilities: Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process. Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and adoption. Triage and analyse incidents, distinguishing between user error, process deviation, and system defects. Support system configuration, testing, and validation activities, including More ❯
ProductSupportSpecialist London - Hybrid Up to £40,000 + Benefits Method Resourcing are proud to be partnered with a leading organisation who are looking to hire a ProductSupportSpecialist to play a key role in supporting and improving the operational systems. You'll act as a subject matter expert, providing … second-line support, analysing issues, and helping users adopt the products confidently and effectively. You'll work hands-on with configuration, user workflows, and system testing, triaging complex issues, validating fixes, and supporting go-lives. This role suits someone with solid technical understanding who enjoys problem-solving, training users, and turning system insights into real improvements. Key … Responsibilities: Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process. Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and adoption. Triage and analyse incidents, distinguishing between user error, process deviation, and system defects. Support system configuration, testing, and validation activities, including More ❯
Our client, a rapidly growing innovator in AI-powered software solutions, is seeking proactive and motivated AI ProductSupport Specialists to join their expanding team. This is an exciting opportunity to start or advance your career in artificial intelligence while providing world-class support to businesses adopting cutting-edge AI technologies. What Youll Do Serve as … communication and problem-solving skills. A logical, customer-focused approach with strong attention to detail. Ability to stay calm and solution-oriented when handling challenges. Prior experience in productsupport, customer service, or technical support is a plus. Enthusiasm for technology and a desire to build a career in AI or software support. Why Join Our … Client? AI is driving the next wave of innovation across every industry and our client is at the forefront of that movement. As an AI ProductSupportSpecialist, youll help businesses succeed with advanced AI solutions while gaining valuable skills, training, and exposure to one of the most exciting fields in tech. More ❯
Our client, a rapidly growing innovator in AI-powered software solutions, is seeking proactive and motivated AI ProductSupport Specialists to join their expanding team. This is an exciting opportunity to start or advance your career in artificial intelligence while providing world-class support to businesses adopting cutting-edge AI technologies. What Youll Do Serve as … communication and problem-solving skills. A logical, customer-focused approach with strong attention to detail. Ability to stay calm and solution-oriented when handling challenges. Prior experience in productsupport, customer service, or technical support is a plus. Enthusiasm for technology and a desire to build a career in AI or software support. Why Join Our … Client? AI is driving the next wave of innovation across every industry and our client is at the forefront of that movement. As an AI ProductSupportSpecialist, youll help businesses succeed with advanced AI solutions while gaining valuable skills, training, and exposure to one of the most exciting fields in tech. More ❯
No Visa sponsorship available with the role! The main function of a Triage Specialist is to investigate the product quality of the platform’s Ads/Commerce products and provide technical resolution to Customer/Sales. You will serve as the third layer of support for advertiser issues on the social media platform’s Ads … Manager and Business Manager, handling more complex issues and bugs. You will specialize in 3–4 products , managing cases through an internal tool, where you will troubleshoot and respond to advertisers or escalate issues to the engineering teams when necessary. On average, you will handle around 100 tickets per month , ranging from 2 to 25 per week . Responsibilities … Investigate and troubleshoot complex customer issues related to Ads, Commerce, and Creator products Analyze data and logs to identify root causes of issues Collaborate with internal stakeholders to gather information and insights Triage and prioritize customer escalations based on severity and impact Manage and coordinate the escalation process with internal stakeholders Ensure timely resolution of customer issues and provide More ❯
City of London, London, United Kingdom Hybrid / WFH Options
RECRUITERS
No Visa sponsorship available with the role! The main function of a Triage Specialist is to investigate the product quality of the platform’s Ads/Commerce products and provide technical resolution to Customer/Sales. You will serve as the third layer of support for advertiser issues on the social media platform’s Ads … Manager and Business Manager, handling more complex issues and bugs. You will specialize in 3–4 products , managing cases through an internal tool, where you will troubleshoot and respond to advertisers or escalate issues to the engineering teams when necessary. On average, you will handle around 100 tickets per month , ranging from 2 to 25 per week . Responsibilities … Investigate and troubleshoot complex customer issues related to Ads, Commerce, and Creator products Analyze data and logs to identify root causes of issues Collaborate with internal stakeholders to gather information and insights Triage and prioritize customer escalations based on severity and impact Manage and coordinate the escalation process with internal stakeholders Ensure timely resolution of customer issues and provide More ❯
Our client, a rapidly growing innovator in AI-powered software solutions, is seeking proactive and motivated AI ProductSupport Specialists to join their expanding team. This is an exciting opportunity to start or advance your career in artificial intelligence while providing world-class support to businesses adopting cutting-edge AI technologies click apply for full job More ❯
Our client, a rapidly growing innovator in AI-powered software solutions, is seeking proactive and motivated AI ProductSupport Specialists to join their expanding team. This is an exciting opportunity to start or advance your career in artificial intelligence while providing world-class support to businesses adopting cutting-edge AI technologies click apply for full job More ❯
Yeadon, Leeds, West Yorkshire, England, United Kingdom
JHE & Partners
excited to be partnering with a thriving business in the North West of Leeds, offering a permanent position. This role is vital in delivering outstanding technical and commercial support to both valued customers and internal teams. You will be responsible for providing expert product advice, developing customised training, and keeping up-to-date with the latest product developments. … performance-based bonus equivalent to one month's salary, a pension scheme, private healthcare, social events, and a supportive workplace culture. Key Responsibilities: Provide expert technical and commercial support to customers via phone and email. Develop and deliver tailored product training to both customers and internal teams. Regularly update and maintain product information in the CRM system. Identify … current with my client’s motors and controls through collaboration with relevant business units. Help keep the E-shop updated with accurate product details and documentation. Provide technical support to the Regional Sales team to assist with customer inquiries. Communicate effectively with customers at all levels across various channels. Be proficient with IT systems, including CRM platforms like More ❯
some of the biggest Broadcast and multi-service operator (MSO) names globally! Some of what you'll do You'll work closely with operations and solutions architects to support the roll-out and continued maintenance of the company's core SaaS solution Troubleshoot and triage 1st line issues regarding client-side integration for mobile, web and connected TV More ❯
