Senior Manager, Customer Success Operations
- Hiring Organisation
- Jobleads-UK
- Location
- United Kingdom
outcomes through to closure.Ensure reporting practices scale across regions and teams while maintaining consistency and narrative integrity.Service Delivery AlignmentSupport Service Delivery by ensuring program management practices align with SLA/KPI frameworks, governance standards, and escalation protocols.Embed service delivery playbooks, performance benchmarking models, and onboarding standards across … forums and cross-functional reviews.Qualifications & ExperienceBachelor’s degree in Business, Operations, Information Technology, or a related discipline (or equivalent experience)Experience in operations, program management, or service delivery within complex, matrixed organizations5+ years in a people leadership role managing program managers or operational professionalsDemonstrated ability to design ...