Head of Global CRM Programmes & Operations
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
managed through structured processes, clear accountability and agreed service levels. Establish and maintain operational frameworks that support efficient campaign execution, automation delivery and lifecycle programme management. Drive operational excellence across campaign delivery, lifecycle programmes, automation and personalisation initiatives through continuous improvement across CRM processes. Identify opportunities to improve efficiency … channel launch strategies. Ensure consistent execution standards across all markets. Act as the senior escalation point for CRM delivery, operational risk and programme governance. Act as the global subject matter expert for Braze, ensuring effective use of platform capabilities. Ensure the underlying CRM infrastructure supports scalable automation, advanced segmentation ...