3rd Line Analyst - Virtualisation & Workplace Technologies
- Location
- Nottingham, England, United Kingdom
acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role in maintaining resilient, secure and high-performing workplace services. What … senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. Produce and maintain technical documentation, procedures and knowledge articles. Participate ...