3rd Line Service Desk Technician
- Hiring Organisation
- Gold Group
- Location
- West Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £50000/annum + Benefits
client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain … provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate ...