Business Analyst (Discovery)
- Location
- Newcastle upon Tyne, England, United Kingdom
deliver high-quality, scalable solutions that truly matter. We are looking for a Business Analyst to join a short discovery into content request and publishing processes. You will uncover the real problems behind slow, poor-quality requests and define the requirements used to assess service-desk and chatbot options. What … interviews, workshops and process walkthroughs with team members and stakeholders. Document the current end-to-end request journey: submission, triage, validation, prioritisation, allocation, escalation, publishing and closure. Quantify, where evidence allows, request volumes, hand-offs, delays, rework, failure demand, deadline risks and data quality issues. Identify pain points and root ...