1 of 1 Qualitative Research Jobs in Wales

This is a hybrid role, and it requires travel to our Cardiff office regularly) The Research & Service Design team at Admiral oversees the end-to-end journeys of our insurance customers and ensures we engage with people in innovative ways and deliver as much value as possible. We work to make the business work; creating frameworks and tools needed … growing level of responsibility and influence as your skills develop. As a Lead UX Researcher and Service Designer at Admiral, you will have a dual role: combining hands-on research/service design activities with team leadership responsibilities. You'll be at the forefront, playing a critical role in both guiding research directions and nurturing a strong, collaborative … What you'll do Work closely with business stakeholders, product owners, developers, and designers to foster a culture of cross-functional collaboration and respect. Define, plan, and execute user research and service design activities, including supporting the work of less experienced colleagues helping them develop their skills and expertise. Define metrics and methodologies to measure and improve users' experiences. More ❯