and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Description Job title: SAP QualityManagement Consultant Location: Flexible with travel when required Salary: Circa £65,000 - £70,000 DOE Your new role Here at Hitachi Rail we have a unique opportunity for … an experienced SAP QualityManagement Consultant who will support the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Key responsibilities Provide 2nd/3rd line support for incidents reported to the service desk in line with … working in a manufacturing/assembly environment Specific knowledge of SAP QM module including: Integration with MM/WM/PP Modules QM Inspection Plans, Lot Inspections, Results Recording Quality Notifications QM Master Data QM Inspection Methods Project Stock Serialised/Split Valuation Materials Batch Management Good understanding of integration with other SAP modules. Completed at least More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … part of the team actively assisting in resolving issues as well as your leadership responsibilities. Key Responsibilities The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are available at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop … customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the More ❯
ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work. Key Responsibilities Leadership & People Management Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery. Build a high-performing, motivated workforce by creating a positive, supportive, and … service level agreements (SLAs). Monitor and drive operational efficiency, process improvement, and standardisation across service lines. Anticipate operational challenges and develop proactive solutions to mitigate risks. Client & Stakeholder Management Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners. Ensure client requirements are understood, interpreted, and consistently delivered to … a high standard. Provide clear communication and reporting to both internal stakeholders and external partners. Quality & Compliance Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks. Drive continuous improvement in service quality through monitoring, audits, and corrective action plans. Maintain a culture of accountability and transparency, embedding quality as a core value. Strategic Contribution Contribute More ❯