CX Insight Analyst
- Hiring Organisation
- Ascent Sourcing Ltd
- Location
- Bedford, Bedfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £55,000 per annum, OTE
integral, leveraging advanced analytics and AI technologies to identify trends and determine underlying causes throughout the customer journey. Key Responsibilities: Manage the VOC platform (Qualtrics) to gather and analyze feedback. Provide actionable insights via dashboards and reports. Track CX metrics (NPS, CSAT, conversion) to spot trends. Assist in building … text and sentiment analysis models. Work with teams to integrate insights into decisions. Skills Required: Proven Qualtrics expertise. Advanced text and sentiment analysis skills. Data visualization proficiency (Power BI/Tableau), SQL/Snowflake experience. Clear communicator with non-technical stakeholders. ...