Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation skills using multiple data sources. CCXP certification is a plus. Project management experience. Proficient in data science techniques, including statistical analysis More ❯
audience segmentation models (e.g. Mosaic, ACORN, Audience Spectrum, Culture Segments). Familiarity with cultural sector benchmarks (e.g. SOLT, ALVA, DCMS, ONS). Experience creating surveys using tools like SurveyMonkey, Qualtrics, or Alchemer. Previous involvement in data-driven projects or insights reporting in marketing or cultural sectors. Why Join AKA? This is a rare opportunity to work with a passionate More ❯
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention … roundtables, and proof-of-concepts. Providing pre-sales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Developing and delivering high-quality Qualtrics presentations and product demonstrations. Presenting and articulating advanced product features and benefits, product future direction, and overall Qualtrics solutions. Effectively consulting with senior leaders of customer organizations. Participating … in sales planning and business development activities. Presenting and articulating Qualtrics product's strengths relative to competitors. Working with data and learning new technical skills with limited oversight Helping others find solutions to problems Excellent problem solving, decision-making and analytical skills Collaborating with teams across the organization while also being able to work independently and as a self More ❯
narratives effectively. Knowledge of agile practices and ability to thrive in cross-functional environments. Highly valued skills may include experience with CX tools such as Figma, Adobe Analytics, and Qualtrics, as well as analytical and creative problem-solving skills with a strong customer empathy. Proficiency in Jira and Confluence is also desirable. This role can be based in Northampton More ❯
As a Customer Journey Strategy Manageryou will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations More ❯
What youll need Excellent communication skills - Strong verbal and written interpersonal and communication skills, used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback. Qualtrics XM software expertise In depth knowledge and administrative experience in Qualtrics XM software. Data analysis and interpretation - Skills in data analysis to interpret customer feedback and metrics. Understanding More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Holland & Barrett International Limited
digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future-focused and commercially aware, with a passion for creating meaningful customer experiences. More ❯
reviews, regional alignment meetings, and coaching Supporting team leaders and consultants in delivering service excellence Managing the Omnichannel NPS Programme, overseeing daily operations of NPS and ECE programmes via Qualtrics Promote a strong NPS culture across regions through training and collaboration with Customer Experience teams. Enhancing tools and technology, collaborating with Data Science, Digital, and Client Engagement teams to … within the luxury sector Strong analytical skills, with the ability to collect, analyse and interpret data to inform actionable insights Proficiency with customer feedback platforms and CRM systems (e.g. Qualtrics, C4C, Salesforce) Detail-oriented with a focus on ensuring consistency and high standards in customer service quality Strong communication skills, with the ability to prepare clear reports and collaborate More ❯
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention … etc). Partner Development: Collaborate with Partners to manage a territory, adapt partner offerings to their market and connect customer needs to XM related offerings. Inspire partners to expand Qualtrics practices in-market. Results-oriented Partner Management: Develop Partners to be able to execute against Qualtrics GTM plan and understand how to leverage GTM resources (e.g., marketing and … initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer. Our Team's Favorite Perks and Benefits Qualtrics Experience Program - A bonus each year for an experience of your choosing. Worldwide and diverse community that enjoys helping each other. In our offices we take pride in creating More ❯
and quantitative research methods. Strong ability to translate complex research findings into clear, strategic recommendations. Experience with UX research, market research, and competitive analysis. Familiarity with research tools like Qualtrics, UserTesting, UnitQ, or similar platforms. Excellent stakeholder management skills and the ability to drive alignment across teams. Not what you are looking for? Try these related job searches #J More ❯
the UK and expanding into new international markets. This is a fast-paced, fixed-deadline project central to UX research and data analytics. Key Responsibilities CSAT Survey Execution (via Qualtrics): Program and manage app-intercept surveys in collaboration with the product team Support beta testing and rollout across multiple markets Coordinate translations and research ops (critical priority) Handle end … markets Ensure intercepts and translations are fully functioning Support evaluation of external research agencies and feasibility of off-the-shelf solutions Must-Have Skills Strong hands-on experience with Qualtrics Operational Researcher Experience Proven research operations capabilities Exceptional coordination and stakeholder management Nice-to-Have UX research Experience in multi-market digital product launches Familiarity with CSAT or survey More ❯
Central London, London, United Kingdom Hybrid / WFH Options
Stats Perform
Data Science, or a related field. Experience working in sports, betting, or data-intensive environments is a plus Desired Qualifications: Familiarity with tools for survey creation (e.g., Typeform, Pollfish, Qualtrics,VoicePanel) and usability testing (e.g., UserTesting, Lookback). Experience developing and maintaining UX research repositories. What we offer: Why work at Stats Perform? Well, why not? Were a unique More ❯